Deputy Program Manager — Federal Health IT Operations

Remote Genie; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Certifications support for career dev

401(k) with company match

Medical/dental/vision coverage

Generous PTO & holidays

Home-office equipment provided

Wellness reimbursement

Team events

Résumé du poste

Rackner is seeking a Deputy Program Manager to lead day-to-day service operations for a complex federal health IT mission in a DoD environment. You’ll coordinate clinical, training, field, and technical teams to maintain service delivery and operational commitments.

This remote role requires an Active Secret clearance and DoD experience, with preferred ITIL 4 and PMP certifications and experience with ServiceNow Field Service Management.

Qualifications

• 8+ years leading DoD service management or operations.
• ITIL 4 Foundation certification.
• Active U.S. Government Secret clearance.

Responsabilités

• Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
• Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
• Manage workforce capacity and resource coordination to support operational readiness and service continuity.
• Identify scheduling conflicts, staffing challenges, and conflicting priorities.
• Coordinate supplemental staffing and surge support to meet mission needs.
• Lead weekly operational and monthly service reviews with program leadership.

Connaissances

Service management

Operations leadership

Security clearance

Description du poste

Deputy Program Manager — Federal Health IT Operations

Location: Remote — United States (National Capital Region preferred)

Security Clearance: Active Secret required

Lead Complex Operations. Keep Mission Delivery Moving.

Rackner is seeking an experienced Deputy Program Manager to lead day-to-day service operations supporting a complex federal health IT mission. This role brings together clinical, training, field, and technical teams to keep services coordinated, resources available, and operational commitments on track.

You’ll work closely with program leadership to manage competing priorities, coordinate workforce capacity, and address operational challenges across multiple service-delivery functions. This opportunity offers meaningful leadership responsibility in a DoD environment, where sound operational decisions help support military health services and mission readiness.

What You’ll Do

• Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
• Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
• Manage workforce capacity and resource coordination to support operational readiness and service continuity.
• Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.
• Coordinate supplemental staffing and surge support in response to changing mission needs, ensuring activities remain within authorized work requirements.
• Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership.
• Support the Program Manager and maintain operational continuity when acting on their behalf.

Required Qualifications

• 8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.
• ITIL 4 Foundation certification.
• Active U.S. Government Secret security clearance.

Preferred Qualifications

• ITIL 4 Managing Professional certification.
• Project Management Professional (PMP) certification.
• Experience with ServiceNow Field Service Management.
• Coordinating schedules and operational resources across globally distributed teams.

Why Rackner?

At Rackner, you’ll work alongside multidisciplinary teams supporting important federal missions and solving complex operational and technical challenges.

We value collaboration, practical problem-solving, and continuous improvement. Our environment encourages professional growth and provides opportunities to strengthen service delivery and contribute to meaningful mission outcomes.

Benefits & Perks

Rackner offers a comprehensive benefits package, subject to applicable eligibility requirements and plan terms, including:

• Company-supported certifications and professional development opportunities.
• Career development and leadership opportunities.
• 401(k) with a 100% company match on contributions up to 6%.
• Medical, dental, vision, life, and disability coverage.
• Generous paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay and team events.

Work Arrangement

This position is remote within the United States, with a preference for candidates located in the National Capital Region.

Equal Opportunity Employer

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.