Deputy Program Manager — Federal Health IT Operations (Fully Remote)

Rackner; United States; A distancia; USD 140.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Support meaningful federal missions

Collaborate on practical problemdsolv

Descripción de la vacante

Rackner is seeking an experienced DoD service manager to lead day-to-day service operations for a federal health IT mission in the United States. You will coordinate clinical, training, field, and technical teams to deliver reliable health IT services. The role requires 8+ years of DoD service management, ITIL 4 Foundation, and an active Secret clearance. You will manage workforce capacity, lead service reviews, and drive practical problem-solving in a collaborative, mission-focused environment.

Formación

• 8+ years DoD service management experience.
• ITIL 4 Foundation and active Secret clearance.

Responsabilidades

• Lead day-to-day service operations for a federal health IT mission.
• Coordinate clinical, training, field, and technical teams.
• Manage workforce capacity and resource coordination.
• Lead weekly operational and monthly service reviews.

Conocimientos

Service management

Leadership

Coordination

Secret clearance

ITIL

Descripción del empleo

• Lead day-to-day service operations for a federal health IT mission.
• Coordinate clinical, training, field, and technical teams.

Responsibilities:

• Manage workforce capacity and resource coordination.
• Lead weekly operational and monthly service reviews.

Qualifications:

• 8+ years DoD service management experience.
• ITIL 4 Foundation and active Secret clearance.

Why Rackner:

• Support meaningful federal missions.
• Collaborate on practical problem-solving.

Rackner

Rackner is a technology company supporting federal health IT missions, solving complex operational and technical challenges alongside multidisciplinary teams. The company values collaboration, practical problem-solving, and continuous improvement, with a culture focused on professional growth and meaningful mission outcomes.