Remote DoD Health IT Operations Lead

Remote Genie; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Certifications support for career dev

401(k) with company match

Medical/dental/vision coverage

Generous PTO & holidays

Home-office equipment provided

Wellness reimbursement

Team events

Job summary

Rackner is seeking a Deputy Program Manager to lead day-to-day service operations for a complex federal health IT mission in a DoD environment. You’ll coordinate clinical, training, field, and technical teams to maintain service delivery and operational commitments.

This remote role requires an Active Secret clearance and DoD experience, with preferred ITIL 4 and PMP certifications and experience with ServiceNow Field Service Management.

Qualifications

• 8+ years leading DoD service management or operations.
• ITIL 4 Foundation certification.
• Active U.S. Government Secret clearance.

Responsibilities

• Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
• Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
• Manage workforce capacity and resource coordination to support operational readiness and service continuity.
• Identify scheduling conflicts, staffing challenges, and conflicting priorities.
• Coordinate supplemental staffing and surge support to meet mission needs.
• Lead weekly operational and monthly service reviews with program leadership.

Skills

Service management

Operations leadership

Security clearance

Job description

Rackner is seeking a Deputy Program Manager to lead day-to-day service operations for a complex federal health IT mission in a DoD environment. You’ll coordinate clinical, training, field, and technical teams to maintain service delivery and operational commitments.

This remote role requires an Active Secret clearance and DoD experience, with preferred ITIL 4 and PMP certifications and experience with ServiceNow Field Service Management.