Deputy Program Manager — Federal Health IT Operations

Rackner; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) with company match

Medical/dental/vision coverage

Paid time off and holidays

Remote-work support

Professional development opportunities

Wellness reimbursement

Job summary

Rackner, Inc. seeks a Deputy Program Manager to lead day-to-day federal health IT operations. This remote role supports a DoD mission, coordinating clinical, training, field, and technical teams to keep services aligned with commitments.

You will work with program leadership to balance priorities, manage capacity, and resolve operational challenges across service-delivery functions in a national employment footprint. Expect meaningful leadership in a DoD environment with mission-ready outcomes.

Qualifications

• 8+ years of service management or operations leadership experience in DoD programs.
• Active U.S. Government Secret clearance required.
• ITIL 4 Foundation certification is required.

Responsibilities

• Lead day-to-day service operations across multiple teams in a federal health IT mission.
• Coordinate schedules and priorities across training, field activities, and service delivery.
• Manage workforce capacity and resource coordination for operational readiness.
• Identify scheduling conflicts and staffing challenges, addressing priorities.
• Coordinate supplemental staffing and surge support within authorized work requirements.
• Lead weekly operational and monthly service reviews with program leadership.
• Support the Program Manager and act on their behalf when needed.

Skills

DoD operations leadership

ITIL 4 Foundation

Active Secret clearance

Job description

Location: United States

Deputy Program Manager — Federal Health IT Operations

Location: Remote — United States (National Capital Region preferred)
Security Clearance: Active Secret required

Lead Complex Operations. Keep Mission Delivery Moving.

Rackner is seeking an experienced Deputy Program Manager to lead day-to-day service operations supporting a complex federal health IT mission. This role brings together clinical, training, field, and technical teams to keep services coordinated, resources available, and operational commitments on track.

You’ll work closely with program leadership to manage competing priorities, coordinate workforce capacity, and address operational challenges across multiple service-delivery functions. This opportunity offers meaningful leadership responsibility in a DoD environment, where sound operational decisions help support military health services and mission readiness.

What You’ll Do

• Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
• Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
• Manage workforce capacity and resource coordination to support operational readiness and service continuity.
• Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.
• Coordinate supplemental staffing and surge support in response to changing mission needs, ensuring activities remain within authorized work requirements.
• Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership.
• Support the Program Manager and maintain operational continuity when acting on their behalf.

Required Qualifications

• 8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.
• ITIL 4 Foundation certification.
• Active U.S. Government Secret security clearance.

Preferred Qualifications

• ITIL 4 Managing Professional certification.
• Project Management Professional (PMP) certification.
• Experience with ServiceNow Field Service Management.
• Coordinating schedules and operational resources across globally distributed teams.

Why Rackner?

At Rackner, you’ll work alongside multidisciplinary teams supporting important federal missions and solving complex operational and technical challenges.

We value collaboration, practical problem-solving, and continuous improvement. Our environment encourages professional growth and provides opportunities to strengthen service delivery and contribute to meaningful mission outcomes.

Benefits & Perks

Rackner offers a comprehensive benefits package, subject to applicable eligibility requirements and plan terms, including:

• Company-supported certifications and professional development opportunities.
• Career development and leadership opportunities.
• 401(k) with a 100% company match on contributions up to 6%.
• Medical, dental, vision, life, and disability coverage.
• Generous paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay and team events.

Work Arrangement

This position is remote within the United States, with a preference for candidates located in the National Capital Region.

Equal Opportunity Employer

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.