Remote Deputy Program Manager, Federal Health IT Ops

Rackner, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Professional development support

401(k) with company match

Medical, dental, vision coverage

Remote-work equipment & support

Weekly pay

Job summary

Rackner, Inc. seeks a Deputy Program Manager to lead day-to-day Fed Health IT operations supporting a complex DoD mission. This remote role coordinates clinical, training, field, and technical teams to keep services on track and ensure mission readiness.

You'll collaborate with program leadership to balance priorities, manage workforce capacity, and address operational challenges across service-delivery functions, with national coverage and a focus on operational continuity.

Qualifications

• 8+ years of experience in service management or operations leadership supporting DoD programs.
• Active U.S. Government Secret security clearance.

Responsibilities

• Lead day-to-day service operations across multiple teams.
• Coordinate schedules and priorities across training, field activities, military exercises, and service delivery.
• Manage workforce capacity and resource coordination to support operational readiness.
• Identify and address scheduling conflicts and staffing challenges.
• Coordinate supplemental staffing and surge support for changing mission needs.
• Lead weekly operational reviews and communicate risks and priorities to leadership.

Skills

Ops leadership

Service management

DoD familiarity

Tools

ITIL 4 Managing Professional

PMP Certification

ServiceNow Field Service Management

Job description

Rackner, Inc. seeks a Deputy Program Manager to lead day-to-day Fed Health IT operations supporting a complex DoD mission. This remote role coordinates clinical, training, field, and technical teams to keep services on track and ensure mission readiness.

You'll collaborate with program leadership to balance priorities, manage workforce capacity, and address operational challenges across service-delivery functions, with national coverage and a focus on operational continuity.