Change & Release Coordinator — Federal Health IT

Rackner; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Dev opportunities and certification

401(k) match

Insurance (medical, dental, vision,/l&

PTO & holidays

Remote-work equipment

Wellness reimbursement

Weekly pay

Team events

Job summary

Rackner is seeking a Change & Release Coordinator to support technology changes across federal healthcare environments. You will connect planned changes with operational readiness, ensuring stakeholders are informed and users receive necessary support to navigate releases.

You will collaborate across service management, technical, clinical informatics, training, and communications teams to coordinate activities, manage readiness dependencies, and strengthen release coordination across teams

Qualifications

• 3+ years in organizational change or release coordination in an ITIL-based environment
• Eligibility for a Tier 3 investigation as per federal personnel-vetting rules
• Prosci experience or certification is a plus
• Experience supporting electronic health record (EHR) releases is desirable

Responsibilities

• Track scheduled changes and release activities, maintaining visibility into timelines, dependencies, and impacts on users
• Assess operational and user-facing impact of planned changes and coordinate preparation activities
• Coordinate and document stakeholder readiness checks before releases and communicate open needs
• Align training and communications resources with planned release schedules
• Coordinate release-related communications and support clinical validation activities
• Maintain change and release records, status updates, and follow-up items

Skills

Change management

Release coordination

ITIL

Stakeholder communication

Tools

ServiceNow

Job description

Change & Release Coordinator — Federal Health IT

Remote — United States

Change & Release Coordinator — Federal Health IT

Location: Remote — United States
Security Requirement: Eligibility for a Tier 3 investigation, subject to confirmation of the applicable federal personnel-vetting designation.

Rackner is seeking a Change & Release Coordinator to support the successful introduction of technology changes across complex federal healthcare environments. This role helps connect planned system changes with operational readiness, ensuring stakeholders understand potential impacts and users receive the information and support needed to navigate upcoming releases.

You'll collaborate with service management, technical, clinical informatics, training, and communications teams to coordinate release activities, address readiness dependencies, and support reliable healthcare technology operations. Your work will help reduce avoidable disruptions and strengthen coordination across teams responsible for implementing and supporting technology changes.

What You'll Do

• Track scheduled technology changes and release activities, maintaining visibility into implementation timelines, dependencies, potential scheduling conflicts, and impacts on affected users.
• Assess the operational and user-facing impact of planned changes, identifying affected stakeholders and coordinating appropriate preparation activities.
• Coordinate and document stakeholder readiness checks before planned releases, communicating outstanding preparation needs and unresolved dependencies to appropriate teams.
• Work with training and communications teams to align learning resources, supporting knowledge materials, and user-facing information with planned release schedules.
• Coordinate release-related communications and collaborate with clinical informatics teams to support required clinical validation activities ahead of relevant changes.
• Maintain accurate change and release coordination records, documenting readiness activities, status updates, and outstanding follow-up items.
• Provide relevant change and release coordination information to post-release incident reviews, supporting operational visibility and continuous improvement of release readiness.

Required Qualifications

• Minimum of 3 years of professional experience in organizational change or release coordination within an ITIL-based environment.
• Eligibility for a Tier 3 investigation in accordance with applicable federal personnel-vetting requirements.

Preferred Qualifications

• Prosci experience or certification.
• Experience using the ServiceNow Change Management module.
• Supporting electronic health record (EHR) releases.

Why Rackner?

At Rackner, we develop and support technology solutions that help federal organizations address complex operational challenges. Our teams bring together expertise across cloud engineering, DevSecOps, software development, AI/ML, and mission-focused technology services.

You'll have the opportunity to contribute to meaningful healthcare technology initiatives, work alongside multidisciplinary teams, and help strengthen the coordination processes that support reliable technology operations and positive user experiences.

Rackner offers a competitive benefits package designed to support employees professionally and personally, including:

• Professional development and company-supported certification opportunities.
• 401(k) retirement plan with a 100% company match on contributions up to 6%.
• Medical, dental, vision, life, and disability insurance.
• Paid time off and company holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay and company team events.

Benefits are subject to applicable eligibility requirements and plan terms.

Work Arrangement

This is a remote position based in the United States. The role involves collaboration with cross-functional teams supporting federal healthcare technology operations.

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.