Deputy Program Manager

TekSynap; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Deputy Program Manager to support the U.S. Senate in Washington, DC. This pivotal role involves overseeing network services and technical support for a large user base, ensuring the smooth operation of IT projects. The ideal candidate will excel in communication and project management, contributing to the success of innovative IT solutions for federal clients. Join a forward-thinking company that values excellence and offers comprehensive benefits, including health and retirement plans. If you are passionate about IT and leadership, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Qualifications

• 8 years of experience in LAN support and system integration.
• 5 years of managing broad-based IT programs.

Responsibilities

• Oversee LAN/WAN services and technical support for 12,000 users.
• Assist in daily operations, project management, and strategic planning.

Skills

Oral and Written Communication

IT Project Management

Help Desk Support

ITIL Framework

Customer Service Skills

Education

Bachelor’s Degree in Computer Science

Project Management Institute Certification

Job description

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Responsibilities & Qualifications

• Demonstrated ability for oral and written communication with the highest levels of management;
• Excellence in planning, directing, and managing IT projects/operations;
• Successful supervision of employees with various labor categories and skills;
• Knowledge of industry standards and best practices related to IT operations;
• Experience with help desk support and network-based software applications;
• Demonstrated experience in an IT environment;
• Experience managing performance-based contracts;
• Experience with the ITIL framework;
• Coordinate program activities, deliverables, presentations, and briefings;
• Maintain program service levels and specifications.

Required Qualifications

• Bachelor’s degree in computer science or equivalent;
• Project Management Institute certification or equivalent;
• 8 years of experience in LAN support, system integration, network design, administration, telecommunications, and data processing projects;
• 5 years of managing broad-based IT programs;
• Advanced customer service skills;
• Familiarity with ISO 9001:2015 standards;
• Ability to pass Capitol Police Background Check.

Overview

Seeking a Deputy Program Manager supporting the U.S. Senate in Washington, DC. The role involves overseeing LAN/WAN services, hardware delivery, upgrades, and technical support for approximately 12,000 users. The Deputy will assist the Program Manager in daily operations, project management, stakeholder communication, and strategic planning to ensure program success.

TekSynap is a high-tech company committed to delivering innovative IT solutions for federal clients. We offer comprehensive benefits including health, dental, vision, 401K, and more. Visit us at www.TekSynap.com.