Deputy Program Manager

Improvix Technologies; Washington (District of Columbia); Hybrid; USD 66,000 - 143,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to oversee a large-scale technology program supporting government initiatives. This role involves leading a cross-functional team, managing shared services, and ensuring alignment with Agile practices. The ideal candidate will have extensive experience in federal IT program management, with a proven track record in stakeholder engagement and operational leadership. Join a forward-thinking organization that values transparency and collaboration, and make a significant impact on critical government projects while enjoying a hybrid work environment.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 10+ years in federal IT program management with 5+ years leading large teams.
• Experience in managing shared service or multi-tenant environments.

Responsibilities

• Lead day-to-day management of a high-visibility program in a hybrid environment.
• Establish governance frameworks and processes for service excellence.

Skills

Program Management

Agile Practices

Stakeholder Engagement

Leadership

Communication Skills

Education

Bachelor's Degree

PMP Certification

Tools

ServiceNow

AWS

Azure

GCP

Unqork

Job description

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Recruitment Manager at Improvix Technologies

Job Title: Program Manager – Shared Services (DOS ADD)

Location: Washington, DC (Hybrid – 3-4 days onsite)

Clearance Required: Active Secret (or ability to obtain)

Position Type: Full-Time

Overview:

Improvix Technologies is seeking a highly experienced and assertive Program Manager to lead a large-scale, enterprise-level technology program supporting the Department of State’s Advanced Data Division (DOS ADD). This shared services program provides platform offerings across the Department including ServiceNow, Unqork, and multi-cloud platforms such as AWS, Azure, and Google Cloud (GCP). The Program Manager will oversee a cross-functional team of 100–150+ personnel, ensuring successful delivery of platform services to multiple bureaus and components.

Key Responsibilities:

• Lead the day-to-day management of a high-visibility, 150+ FTE program operating in a hybrid federal environment.
• Establish governance frameworks, processes, and delivery standards to ensure service excellence and alignment with ADD’s shared service model.
• Constructively challenge government clients to ensure effective decision-making and continuous improvement.
• Stakeholder Engagement
• Serve as the primary point of contact for DOS ADD leadership, partner bureaus, and other external stakeholders.
• Proactively build trust with government clients through transparency, collaboration, and strategic insight.
• Translate evolving government priorities into tactical execution and team alignment.
• Agile / SAFe Delivery
• Guide program execution in accordance with SAFe/Agile frameworks, balancing sprint-level velocity with enterprise cadence.
• Facilitate Agile ceremonies and maintain a culture of iteration, customer feedback, and MVP delivery.
• Platform & Service Oversight
• Ensure consistent, reliable delivery of shared services including:
• ServiceNow (ITSM, ITOM, CSM, CMDB)
• Multi-cloud platforms: Azure, GCP, and AWS
• Coordinate platform roadmaps, enhancements, and incident response in collaboration with technical leads.
• Team & Performance Management
• Lead and mentor program teams across service delivery, engineering, DevOps, and customer support.
• Track program KPIs and performance metrics, identifying and addressing delivery risks, blockers, and staffing issues.

Required Qualifications:

• 10+ years of experience in federal IT program management with at least 5+ years overseeing programs of 100+ FTEs
• Proven experience managing shared service or multi-tenant platform environments across diverse technologies
• Deep understanding of Agile and SAFe practices in government settings
• Strong organizational and operational leadership skills with attention to detail
• Ability to constructively challenge government stakeholders and advocate for pragmatic solutions
• Excellent communication and negotiation skills
• Secret clearance or ability to obtain

Preferred Qualifications:

• Experience managing programs involving ServiceNow, Unqork, or low-code/no-code platforms
• Familiarity with Azure, AWS, and GCP service environments
• PMP, SAFe Agilist, or equivalent Agile certifications
• Experience in IT modernization, DevSecOps, or enterprise IT platforms in a shared services model

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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