Deputy Clerk II - Customer Service & Records Expert

Bell County, Texas; Salado (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

Bell County in Central Texas is seeking an administrative support professional to handle high-volume customer service and complex billing inquiries. The role involves processing permits, cash handling, and preparing financial reports in a busy governmental office.

Requires a high school diploma or GED, with 1 year of clerical/administrative experience. Notary Public and Court Clerk Certifications may be pursued after employment.

Qualifications

• Requires a high school diploma or GED; supplemented by one (1) year of clerical or administrative support experience; or any equivalent combination of education, training, and experience.
• Notary Public (required after employment) and Court Clerk Certifications (after employment) may be necessary.
• Proven ability to handle customer service, data entry, and routine office tasks with accuracy.

Responsibilities

• Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements.
• Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Receives payments for permits and/or licenses such as vehicles, trailers, motorhomes, etc.
• Prepares a cash report for all receipts entered each day; makes daily deposits.
• Audits diverse customer or financial records, detects incorrect information, conducts interviews, analyzes findings, and determines appropriate solutions.
• Answers department telephones; provides assistance, requested documents and information; refers callers to other staff members as appropriate; and takes messages.

Skills

Customer service

Clerical work

Office software

Education

High school diploma or GED

Notary Public (after employment)

Court Clerk Certifications (after employment)

Job description

Bell County in Central Texas is seeking an administrative support professional to handle high-volume customer service and complex billing inquiries. The role involves processing permits, cash handling, and preparing financial reports in a busy governmental office.

Requires a high school diploma or GED, with 1 year of clerical/administrative experience. Notary Public and Court Clerk Certifications may be pursued after employment.