Deputy Clerk II

Bell County, Texas; Salado (TX); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Bell County in Central Texas is seeking an administrative support professional to handle high-volume customer service and complex billing inquiries. The role involves processing permits, cash handling, and preparing financial reports in a busy governmental office.

Requires a high school diploma or GED, with 1 year of clerical/administrative experience. Notary Public and Court Clerk Certifications may be pursued after employment.

Qualifications

• Requires a high school diploma or GED; supplemented by one (1) year of clerical or administrative support experience; or any equivalent combination of education, training, and experience.
• Notary Public (required after employment) and Court Clerk Certifications (after employment) may be necessary.
• Proven ability to handle customer service, data entry, and routine office tasks with accuracy.

Responsabilités

• Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements.
• Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Receives payments for permits and/or licenses such as vehicles, trailers, motorhomes, etc.
• Prepares a cash report for all receipts entered each day; makes daily deposits.
• Audits diverse customer or financial records, detects incorrect information, conducts interviews, analyzes findings, and determines appropriate solutions.
• Answers department telephones; provides assistance, requested documents and information; refers callers to other staff members as appropriate; and takes messages.

Connaissances

Customer service

Clerical work

Office software

Formation

High school diploma or GED

Notary Public (after employment)

Court Clerk Certifications (after employment)

Description du poste

Come work at a place where we strive to promote and create a safe community. We take pride in living and working in Central Texas and are looking for exceptional talent to join our team.

Job Description:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements.
• Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Receives payments for permits and/or licenses such as vehicles, trailers, motorhomes, etc..
• Prepares a cash report for all receipts entered each day; makes daily deposits.
• Audits diverse customer or financial records, detects incorrect information, conducts interviews with involved parties, analyzes findings, and determines appropriate solutions.
• Answers department telephones; provides assistance, requested documents and information; refers callers to other staff members as appropriate; and takes messages.
• Receives, dates, and distributes incoming mail.
• Prepares varied and complex department documents, records, reports, and forms requiring knowledge of programs, policies and procedures.
• Initiates reports and documents based upon knowledge of department operations, reporting requirements, and established deadlines.
• Researches, compiles, consolidates, and/or tabulates information; incorporates information into requested reports and other prepared materials; proofreads for accuracy and completeness; and distributes upon approval.
• Maintains assigned inventories; prepares, reviews, and processes purchasing documents; prepares purchase orders for needed materials, equipment, and supplies; receives and distributes incoming supply shipments; reviews and codes invoices; and forwards for payment.
• Enters information into department programs and databases; updates database information; creates new spreadsheets/files; and purges old data as appropriate.
• Researches information from databases and incorporates into reports, summaries, and other assignments.
• Maintains department/program references such as vendor lists, Code books, training manuals, standard operating procedures; mailing lists Reviews permit and license documents, and other pertinent information in order to verify accuracy and completeness of information and process applications for prospective applicants.
• Performs related work as required.

Minimum Education and Experience Requirements

Requires High school diploma or GED; supplemented by one (1) year of clerical or administrative support experience; or any equivalent combination of education, training, and experience.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Special Certifications and Licenses

Must possess and maintain a valid state driver’s license with an acceptable driving history. Requires Notary Public. (obtained after employment) Ability to be Bonded. Requires Court Clerk Certifications (obtained after employment) Ability to be Deputized. Americans with Disabilities Act Compliance Bell County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Proposed Compensation

$20.93 - $20.93

Work Shift

Office Hours (United States of America)

Bell County is an Equal Opportunity Employer, please see our EEO policy located at the Historic Courthouse, 3rd Floor, in downtown Belton.

Mission Statement

The government of Bell County, Texas exists to promote and sustain a superior quality of life in Central Texas. In partnership with our communities and citizens, we pledge to deliver cost-effective services in a personal, responsive, and innovative manner . The Government of Bell County Values: Public Safety for all citizens Responsibility and accountability People as our most important resource Achievement of positive solutions to every problem Positive liaisons with local government organizations A county that is renowned for its beauty and cleanliness Taking pride and achieving the highest quality in all we do An open, accessible government, where citizen involvement is vital Fairness, integrity, and trust as essential qualities of ethical governance Encouragement of progressive thinking through employee involvement and teamwork Citizens as customers, deserving the highest quality of services delivered by a local government. Learn more about Bell County