Deputy Clerk

Vermont Public Utility Commission; Montpelier (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

The Vermont Public Utility Commission seeks to hire a Deputy Clerk to support daily operations, records management, and regulatory duties within Vermont's utility oversight.

The position includes serving as acting clerk when needed, leading the electronic case management system efforts (ePUC), and delivering public and customer service while coordinating with the Clerk of the Commission.

Candidates must have a bachelor’s degree and relevant experience; state employment benefits apply.

Qualifications

• Bachelor’s degree required with two+ years in operations, customer service, or six years in court/legal work.
• Experience with electronic case management systems in judicial or quasi-judicial environments preferred.

Responsibilities

• Records management.
• Serving as acting clerk in the Clerk’s absence.
• Regulatory support including reviewing documents, scheduling, issuing orders, and processing dig safe cases.
• Lead staff on the electronic case management system (ePUC), including support, development, implementation, and liaison with the product developer.
• Public and customer service including responding to inquiries, interacting with consumers facing disconnection, and assisting with use of ePUC.

Skills

Records management

Regulatory support

Electronic case management

Public and customer service

Acting clerk duties

Education

Bachelor's degree

Tools

ePUC

Job description

The Vermont Public Utility Commission seeks to hire a Deputy Clerk. The Public Utility Commission is a quasi-judicial agency that regulates electric, energy efficiency, natural gas, telecommunications, and water utilities in Vermont. The Deputy Clerk position offers a unique chance to participate in Vermont’s regulatory process, which implements policy decisions that often have statewide, regional, and national significance.

Specific functions, duties, and responsibilities as assigned by the Clerk of the Commission may include:

• records management
• serving as acting clerk in the Clerk’s absence
• regulatory support including reviewing documents, scheduling, issuing orders, and processing dig safe cases
• serving as the Commission’s lead staff person/product manager on all matters related to the Commission’s electronic case management system (‘ePUC"), including support, development, implementation, and liaison with product developer
• public and customer service including responding to inquiries, interacting with consumers facing disconnection, and assisting with use of ePUC

A strong candidate will have a demonstrated ability to work independently and perform effectively in a time-sensitive and high-pressure environment. The Commission also highly values experience using electronic case management systems in a judicial or quasi-judicial environment.

Candidates for the deputy clerk position must be located in, or willing to relocate to, Vermont. Candidates must have a bachelor’s degree and either two years or more of experience assisting with the management of operations, customer service, and employee relations of a public or private organization or six years’ prior court or related legal experience involving duties such as case flow management, case processing, customer service, maintaining court records, and electronic case system use. Additional experience may be substituted for education.

Salary for the deputy clerk position is commensurate with the applicant’s education and experience in accordance with the Public Utility Commission Pay Plan. The State of Vermont offers many benefits as part of total employee compensation.

The State of Vermont is an Equal Opportunity Employer. The Commission seeks to attract and retain a diverse workforce, and we are committed to creating an equitable and inclusive environment for all employees. Applicants are welcome to list personal pronouns in their application materials.