Depot Systems & Operations IT Specialist

ConGlobal; Westmont (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

ConGlobal is seeking a Depot Systems Support Analyst to join the IT team and provide Level 3 technical support for depot employees and operations. You will troubleshoot depot management and pricing issues, gather details, reproduce problems, and coordinate resolutions across Operations, Customer Service, and Billing.

You will work with Windows, Microsoft 365, Teams, and core business applications, documenting issues and contributing to system improvements within a demanding intermodal

Qualifications

• Minimum of 5 years of IT help desk, application support, desktop support, or similar technical support experience.
• Minimum of 5 years of experience working within a container depot, intermodal, transportation, logistics, or similar operational environment.
• Working knowledge of SQL, including the ability to query databases, review data, troubleshoot system issues, and assist with correcting configuration or data-related problems.
• Working knowledge of JavaScript for reviewing, troubleshooting, and making modifications to system configurations, scripts, forms, or application functionality.
• Working knowledge of Python for troubleshooting, automation, data manipulation, system utilities, or integration-related tasks.
• Experience modifying and troubleshooting application configurations, customer-specific settings, rates, pricing rules, billing configurations, and operational workflows.
• Ability to analyze application issues across the user interface, configuration, database, and business-process levels.
• Ability to review system logs, application errors, database records, and other technical information to identify root causes.
• Experience working with software developers and third-party vendors to reproduce application issues and coordinate fixes.
• Ability to test configuration changes, software updates, scripts, and application fixes before deployment into production.
• Strong understanding of depot and logistics workflows, including gate activity, equipment inventory, repairs, customer rates, billing, and operational processes.
• Strong knowledge of Windows environments, Microsoft 365, Teams, OneDrive, SharePoint, and general desktop support.
• Strong documentation, communication, troubleshooting, and problem-solving skills.

Responsibilities

• Provide Level 3 technical support for depot employees and operational teams.
• Troubleshoot depot management and operational system issues.
• Work with employees to gather issue details, reproduce problems, determine root causes, and coordinate resolutions.
• Identify and correct customer rate, pricing, billing rule, and customer-specific configuration issues.
• Work with Operations, Customer Service, and Billing to ensure customer rates and system configurations are accurate.
• Troubleshoot desktop, laptop, printer, network, application, and peripheral issues.
• Support Windows, Microsoft 365, email, Teams, printers, and business applications.
• Escalate software bugs and complex issues to development teams or third-party vendors.
• Document issues, troubleshooting steps, and resolutions in the IT ticketing system.
• Identify recurring issues and recommend system or process improvements.
• Assist with testing software updates, new features, rate changes, and system fixes.
• Provide guidance to Level 1 and Level 2 Help Desk personnel when needed.

Skills

Depot System Support

Logistics Operations

Customer Rate Support

Desktop Support

Application Support

Microsoft 365

Windows

Ticket Management

Root Cause Analysis

Operations Support

Tools

SQL

JavaScript

Python

Microsoft SQL Server

PowerShell

Job description

ConGlobal is seeking a Depot Systems Support Analyst to join the IT team and provide Level 3 technical support for depot employees and operations. You will troubleshoot depot management and pricing issues, gather details, reproduce problems, and coordinate resolutions across Operations, Customer Service, and Billing.

You will work with Windows, Microsoft 365, Teams, and core business applications, documenting issues and contributing to system improvements within a demanding intermodal