Depot Service Operations Lead

Restaurant Technologies; Stockton (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Restaurant Technologies is seeking an Operations Manager, Service to lead the depot's service operations within the Total Oil Management (TOM) system. You will drive safety, efficiency, and high-quality execution across customer locations, partnering with Distribution and Support Functions to deliver strong outcomes.

You’ll develop high-performing teams, set workforce plans, and manage fleet and inventory to support service delivery.

Qualifications

• 2-4 years of experience in operations, service, distribution, or a route-based environment
• Experience leading people, teams, or daily operations (formal or informal leadership)
• Ability to coach, develop, and hold frontline employees accountable
• Comfortable working in a fast-paced, hands-on environment
• Basic understanding of safety practices and regulated environments
• Ability to use data and metrics to manage performance and solve problems
• Willingness to lead from the front and be actively engaged in daily field operations
• High school diploma or equivalent required
• Bachelor's degree or equivalent experience preferred

Responsibilities

• Lead and develop a high-performing team through coaching, accountability, recognition and ongoing development
• Build leadership capability within the team through coaching and talent development
• Foster a safety-first culture by enforcing safety policies, procedures and OSHA/company standards
• Actively coach team members to reinforce safe work practices and operational discipline
• Drive workforce planning including recruiting, onboarding, scheduling and time management
• Oversee fleet performance and maintenance to support service execution
• Ensure completion of pre- and post-trip inspections and maintenance; monitor uptime/downtime metrics
• Create and sustain a customer-focused culture by resolving service issues quickly
• Partner cross-functionally to deliver strong customer outcomes and retention
• Oversee field service execution for TOM system including installation, maintenance, troubleshooting
• Ensure high service completion rates and quality execution; deliver safe customer experiences
• Manage labor utilization and scheduling to drive productivity and control overtime
• Ensure inventory accuracy and availability through routine counts and orders
• Partner with General Manager to achieve depot financial KPIs and drive continuous improvement

Skills

Leadership

Coaching

Data-driven

Safety basics

Fast-paced

Education

High school diploma or equivalent

Bachelor's degree or equivalent experience

Job description

Restaurant Technologies is seeking an Operations Manager, Service to lead the depot's service operations within the Total Oil Management (TOM) system. You will drive safety, efficiency, and high-quality execution across customer locations, partnering with Distribution and Support Functions to deliver strong outcomes.

You’ll develop high-performing teams, set workforce plans, and manage fleet and inventory to support service delivery.