Deposits & Disbursements Operations Specialist

Genworth; Lynchburg (VA); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage

401(k) options

Employer-funded retirement account

Paid time off + holidays

Disability, life, and long-term care

Tuition reimbursement and training

Wellness support

Caregiver and mental health support

Job summary

Genworth is seeking a Deposits and Disbursements Representative in Lynchburg, VA to ensure accurate application of policyholder payments and timely financial transactions. The role emphasizes adherence to internal controls and customer-focused service.

You will process checks, wire transactions, and refunds while maintaining compliance and data integrity. The position requires a high school diploma and proficiency with MS Office, with occasional on-site work at the Lynchburg office.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office applications, including Excel, Word, and Teams.
• Strong verbal and written communication skills, with the ability to interact effectively with management, team members, peers, and internal and external customers.
• Ability to work collaboratively in a team environment and adapt to changing priorities in a fast-paced setting.
• Strong organizational, prioritization, analytical, and detail-management skills.
• Ability to quickly learn Customer Service accounting and reporting systems.
• Strong attention to detail and commitment to accuracy, with the ability to consistently deliver high-quality work.
• A dedicated, distraction-free workspace, and reliable high-speed internet in the event remote work is required

Responsibilities

• Review checks for negotiability and support deposit processing.
• Process financial transactions, including premium payments, rejected premiums, premium refunds, premium reversals, suspense entries, and related disbursement activity.
• Research premium activity, respond to inquiries related to premium application and billing, and resolve unidentified customer payments.
• Process inbound and outbound wire transactions, as well as stop payments, voids, and manual checks accurately and within the established processing deadlines.
• Ensure transactions are completed accurately and on time to meet bank and processing deadlines.
• Maintain internal controls related to check handling while protecting the accuracy and integrity of customer records.
• Learn and support multiple department functions to help ensure timely processing, team flexibility, and responsiveness to changing business needs.
• Stay current on compliance, product, and procedural changes.
• Support other projects and duties as assigned.

Skills

Communication

Teamwork

Organization

Attention to detail

Learning new systems

Adaptability

Customer service mindset

Education

High school diploma or equivalent

Tools

Excel

Word

Teams

Microsoft Office Suite

Job description

Genworth is seeking a Deposits and Disbursements Representative in Lynchburg, VA to ensure accurate application of policyholder payments and timely financial transactions. The role emphasizes adherence to internal controls and customer-focused service.

You will process checks, wire transactions, and refunds while maintaining compliance and data integrity. The position requires a high school diploma and proficiency with MS Office, with occasional on-site work at the Lynchburg office.