Member‑Focused Deposit Operations Specialist

Nbcu4u; New Bedford (MA); Sur place; USD 18 000 - 20 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Paid vacation

Medical/dental insurance & vision

401(k) plan with matching

Tuition assistance

Résumé du poste

New Bedford Credit Union is seeking a Deposit Operations Banking Associate to join our on-site team in New Bedford, MA. This role will handle member inquiries and execute financial services tasks with accuracy and courtesy.

The position emphasizes processing updates, card orders, and electronic banking requests while maintaining compliant, secure operations. A stable work environment and comprehensive benefits are provided.

Qualifications

• High school diploma or GED required.
• Minimum of three years of customer service experience.
• Prior call center experience preferred.
• Ability to use a computer and Microsoft Office applications.

Responsabilités

• Answer member inquiries via phone or email and resolve issues.
• Process account updates and service requests (address changes, check orders, direct deposit).
• Issue and verify plastic cards and maintain related systems.
• Process online banking and electronic services requests.
• Monitor reports and ensure accuracy in daily tasks.

Connaissances

Customer service

Call center experience

Communication skills

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

New Bedford Credit Union is seeking a Deposit Operations Banking Associate to join our on-site team in New Bedford, MA. This role will handle member inquiries and execute financial services tasks with accuracy and courtesy.

The position emphasizes processing updates, card orders, and electronic banking requests while maintaining compliant, secure operations. A stable work environment and comprehensive benefits are provided.