Member‑Focused Deposit Operations Specialist

Nbcu4u; New Bedford (MA); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical/dental insurance & vision

401(k) plan with matching

Tuition assistance

Job summary

New Bedford Credit Union is seeking a Deposit Operations Banking Associate to join our on-site team in New Bedford, MA. This role will handle member inquiries and execute financial services tasks with accuracy and courtesy.

The position emphasizes processing updates, card orders, and electronic banking requests while maintaining compliant, secure operations. A stable work environment and comprehensive benefits are provided.

Qualifications

• High school diploma or GED required.
• Minimum of three years of customer service experience.
• Prior call center experience preferred.
• Ability to use a computer and Microsoft Office applications.

Responsibilities

• Answer member inquiries via phone or email and resolve issues.
• Process account updates and service requests (address changes, check orders, direct deposit).
• Issue and verify plastic cards and maintain related systems.
• Process online banking and electronic services requests.
• Monitor reports and ensure accuracy in daily tasks.

Skills

Customer service

Call center experience

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

New Bedford Credit Union is seeking a Deposit Operations Banking Associate to join our on-site team in New Bedford, MA. This role will handle member inquiries and execute financial services tasks with accuracy and courtesy.

The position emphasizes processing updates, card orders, and electronic banking requests while maintaining compliant, secure operations. A stable work environment and comprehensive benefits are provided.