Deposit Services Representative

St. Mary's Credit Union; Marlborough (MA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

St. Mary's Credit Union in Marlborough, MA is seeking a Deposit Services Representative to support daily deposits and member transactions in a hybrid work environment. You will operate within established policies and provide high-quality service to members.

Under supervision, you will process wire transfers, handle exception items, and assist branches with deposit operations while staying current on compliance requirements and offering teamwork across the Deposit Services team.

Qualifications

• High school diploma or equivalent; Deposit Operations experience preferred.
• Excellent verbal/written communication skills and knowledge of MS software are required.
• Adaptability, accountability, collaboration, and customer service orientation are expected for this role.

Responsibilities

• Assist with daily deposit operations to ensure accurate, confidential services to members and branches.
• Provide member service support and respond to inquiries from internal teams and members.
• Meet or exceed individual sales and service goals.
• Process and approve wire transfers (foreign and domestic) and exception items (EIM).
• Cross-train in all areas of Deposit Services and back up team members as needed.
• Stay current on compliance and applicable laws in Deposit Services.

Skills

Verbal communication

Written communication

MS Office

Customer service

Education

High school diploma

Tools

MS Office

Job description

St. Mary's Credit Union is currently hiring a Deposit Services Representative role.This is a hybrid position based at our main office in Marlborough, MA

If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you!

Job Summary

Under the direction of the Deposit Services Manager, performs a variety of clerical and administrative duties in support of the deposit services functions in conformance with established Credit Union policies and procedures.

Primary Responsibilities

Performs any function, within scope of authority and expertise, to provide the highest level of service and responsiveness to all credit union employees and the members served by the Credit Union.

Essential Functions

• Assist with the daily deposit operations activities to ensure accurate, efficient, timely and confidential services to members, credit union departments and branches.
• Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
• Responsible for meeting or exceeding individual assigned sales and service goals.
• Performs tasks relative to any and all of the following functions:
• Processing and approving incoming and outgoing foreign and domestic wire transfers
• Processing Exception Items (EIM processing), including any of the following:
• Non-post items for DDA, Savings and Certificate accounts
• NSF items
• Returned Deposited Item processing
• Cross train in all areas of Deposit Services
• Serves as back-up to members of the Deposit Services Team
• ACBB Adjustments
• SAM Ticket Close Outs
• Address Changes
• Research Requests
• $10K and over check review
• Verify Fresh Starts
• NSF Fee Processing
• Mobile Deposits Processing
• 18/65 Account Review
• Review Online Address Changes
• Back up to Levy Processing
• Serves as a resource and provides member service support to the retail branch employees relative to routine member questions, concerns, research as well the more complex member questions, concerns and research.
• Keeps current on trends, compliance and applicable laws in all areas of responsibilities for the Deposit Services area
• Performs additional related duties that may be assigned or requested.

Preferred Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or equivalent combination of education and experience. Deposit Operations experience in a financial institution is preferred. Excellent verbal/written communication skills and knowledge of MS software are required.

The competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch, or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note: Applicants must be currently authorized to work in the United States. This position does not include employer immigration sponsorship.