Deposit/Retail Operations Support

Csbbankonline; Avilla (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans

HSA contributions

Paid parental leave

Paid holidays, vacation, and sick time

Life, AD&D, and LT Disability ins.

401(k) with company match and ESOP

Tuition reimbursement

Childcare assistance

Professional development opportunities

Job summary

Community State Bank in Avilla, IN is seeking a Full Time Deposit/Retail Operations Support Specialist to join our team. The role emphasizes supporting deposit and retail operations, assisting customers, and ensuring accurate account maintenance and documentation from Retail branches.

Qualified candidates will have at least five years of banking experience (including new accounts), strong organizational and communication skills, and the ability to work 8am–5:30pm Monday–Friday on-site.

Qualifications

• High school diploma or equivalent required.
• Minimum five years of relevant banking experience including new accounts.
• Strong organizational and written/verbal communication skills; detail-oriented.

Responsibilities

• Support the Bank's Deposit and Retail Operations functions and assist with customer support and documentation.
• Verify accuracy and compliance of deposit account maintenance requests and processing from Retail branches.
• Meet bank and departmental deadlines and coordinate with Retail branches and Deposit Operations to ensure policy adherence.

Skills

Customer service

Communication

Attention to detail

Time management

Typing 50 wpm

Microsoft Office

English fluency

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Look no further!
At Community State Bank, we value employees for their individual uniqueness, as we know that each staff member has something wonderful to add to our company. Our teams work well together because we all embrace our core values of integrity, communication, respect, encouragement, accountability, trust, and equality. We provide exceptional service to our clients as well as a rich and rewarding environment for our staff.

CSB offers a comprehensive benefits package for full-time employees that includes:

• Competitive wages
• Medical, dental, and vision plans
• Company-paid Health Savings Account contributions
• Paid parental leave
• Paid holidays, vacation, and sick time
• Company-paid life, AD&D, and Long-Term Disability insurance
• Retirement plan including 401(k) with company match and ESOP with immediate vesting
• Voluntary life, accident, and Short-Term Disability insurance
• And more!

CSB offers a comprehensive benefits package for full-time employees that includes:

• Competitive wages
• Medical, dental, and vision plans
• Company-paid Health Savings Account contributions
• Paid parental leave
• Paid holidays, vacation, and sick time
• Tuition reimbursement
• Company-paid life, AD&D, and Long-Term Disability insurance
• Retirement plan including 401(k) with company match and ESOP with immediate vesting
• Childcare assistance
• Voluntary life, accident, and Short-Term Disability insurance
• Professional development opportunities
• And more!

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Position: Deposit/Retail Operations Support

Location: Avilla, IN

Remote Status: On-Site

Job Id: 232

# of Openings: 1

Community State Bank is seeking a Full Time Deposit/Retail Operations Support Specialist to join our team of bank operations professionals in our Avilla, Indiana office. Qualified candidates will have a minimum of five (5) years of relevant banking experience, including new accounts experience. Candidates must be available between 8am and 5:30pm Monday through Friday.

Job Title: Deposit/Retail Operations Support Specialist
Reports To: Deposit Operations Manager
Supervises: None
Division: Deposit Operations
FLSA Classification: Non-exempt
Pay Rate: Hourly
Position Purpose: The Deposit/Retail Operations Support Specialist is responsible for supporting the Bank's Deposit and Retail Operations functions, providing customer support, and verifying the accuracy and compliance of deposit account maintenance and workflow requests and supporting documentation from Retail branches.
Job Requirements

Education: A high school diploma or equivalent is required.

Experience: A minimum of five (5) years of relevant banking experience is normally required, including experience in Retail banking and opening deposit accounts.

Skills: Effective organizational and time management skills; professional verbal and written communication skills; strong attention to detail; ability to multi-task accurately and efficiently to meet deadlines; ability to type at least 50 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to create professional-level written procedures and training manuals; ability to work well within a team.

Essential duties include, but are not limited to

CSB Cultural Expectations

• Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
• Align to bank-wide vision, mission, and business objectives.
• Commit to continuous personal and professional growth in the areas of teamwork, customer service, and job specific competencies.
• Provide timely support to internal and external clients while providing exceptional customer service.
• Manage tracking/ticketing process for account and system maintenance requests received from authorized staff via various approved communication channels, ensuring compliance with bank policies, procedures and turnaround time expectations.
• Identify opportunities to implement efficiencies/scalability between Retail branch staff and Operations and work through solutions with the Deposit Operations manager.
• Escalate fraudulent transactions in a timely and complaint manner, coordinating communication with other lines of business as needed.
• Assist the Finance department, when needed, regarding the bank’s cash general ledger accounts to ensure accuracy.
• Serve as the backup for Deposit Operations staff as needed.
• Meet bank and departmental deadlines as required by management or bank regulations.
• Coordinate communication between Retail branches and Deposit Operations to ensure compliance with the bank policy, guidelines, procedures and regulations are adhered to.
• Identify training opportunities within Retail team and Deposit Operations team as needed.
• Provide guidance and approval to branch staff on acceptance of maintenance forms and ticketing items.

Compliance/Other Expectations

• Be fully trained and knowledgeable in all compliance related areas of banking, including but not limited to: BSA, OFAC, Reg E, Reg CC, etc.
• Perform other duties as assigned.

Physical Demands

• Frequent sedentary work that primarily involves sitting.
• Occasional standing and walking.
• Frequent repetitive motions that include the hands and/or fingers.
• Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone, and printer.
• Occasional lifting of up to 10 pounds.
• Constant written and verbal communication with others to exchange information.
• Constant state of awake and alertness.
• Occasional need to speak to groups of people.
• Constant ability to report in-person regularly and consistently at job site.
• Constant ability to clearly view close up written and digital materials.
• Constant exposure to moderate background noise (keyboards, telephones, printers, talking, etc.).

Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.