Deposit Operations Specialist

Home State Bank; Crystal Lake (IL); Sur place; USD 26 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical coverage through BCBS

Dental PPO through BCBS

Vision coverage through BCBS EyeMed

Company-paid life and AD&D insurance

Résumé du poste

Home State Bank in Crystal Lake, IL is seeking a Deposit Operations Specialist to join our cross-functional Deposit Operations team. You will review fraud claims, Reg E disputes, and merchant chargebacks, ensuring compliance and timely resolution.

The role also supports delinquent accounts, NSF reporting, and process improvements. Candidates should have strong attention to detail, excellent customer service, and knowledge of Reg E.

Qualifications

• Strong communication skills with customers and team
• Excellent attention to detail and accuracy
• Knowledge of Reg E regulations and compliance timeframes
• Experience reviewing fraud alerts and identifying patterns
• Ability to handle sensitive financial information
• Good organizational and computer skills

Responsabilités

• Analyze fraud claims, Reg E disputes, and chargebacks to determine liability and deadlines
• Investigate using various systems and communicate with merchants, processors, banks
• Coordinate with Fiserv for additional information on disputes
• Identify risks from reports and take swift actions to prevent fraud
• Review daily NSF reports and decide on paying or returning items
• Manage delinquent accounts by contacting customers via phone, email, mail
• Handle inbound inquiries and provide accurate assistance on fraud and delinquencies
• Balance GLs and provide project oversight for Deposit Operations

Connaissances

Attention to detail

Fraud and Reg E knowledge

Customer service

Communication skills

Problem solving

Office software

Formation

High School diploma or GED

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deposit Operations Specialist

Deposit Operations Active - Regular Clerical Crystal Lake, IL, US

2 days ago Requisition ID: 1556

Salary Range: $19.07 To $23.84 Annually

Join a Community Bank with a Purpose

Since 1915, Home State Bank has been dedicated to improving the quality of life for our customers, employees, and neighbors. More than a century later, that commitment remains at the heart of everything we do. We believe strong relationships, exceptional service, and community involvement are the foundation of our success.

If you're passionate about helping people, delivering outstanding customer service, and being part of a team that genuinely makes a difference, we'd love to meet you.

We are currently seeking a Universal Banker to join our McHenry County team.

Why Home State Bank?

At Home State Bank, you're more than an employee. You're a valued team member who plays an important role in helping customers achieve their financial goals while contributing to the success of a locally owned community bank.

This is an excellent opportunity for a customer-focused banking professional looking to grow their career while making a meaningful impact every day.

Deposit Operations Specialist:

The Deposit Operations Specialist plays a key role in a cross-functional department, contributing to the overall efficiency of Deposit Operations. This position is responsible for reviewing fraud claims, Reg E disputes, and merchant chargebacks, ensuring compliance and determining liability. The specialist also assists with delinquent accounts, reviews daily NSF reports, and helps identify risk patterns and behaviors. This position will be cross trained to back up other Deposit Operations roles in the event of an absence.

• Analyzes fraud claims, Reg E disputes, and merchant chargebacks submitted by customers to determine liability, appropriate deadlines, and compliance requirements.
• Leverages various systems to investigate claims and communicates with merchants, payment processors, vendors, banks, and relevant parties to collect information and resolve disputes.
• Corresponds with Fiserv to provide additional information as needed to proceed with disputes.
• Accesses various reporting tools to identify risks and potential fraud, taking swift actions such as disabling access devices, returning transactions, or escalating to management.
• Reviews and completes the daily NSF report and applies analytical skills to make informed decisions on paying or returning items.
• Proactively manages delinquent accounts by contacting customers to address overdrawn balances. Communication methods include phone calls, emails, and mail.
• Answers inbound calls and inquiries from team members and customers, providing professional and accurate assistance regarding fraud, charge-offs, delinquent accounts, and other financial inquiries.
• Balances GLs as assigned.
• Provides project oversight for Deposit Operations and assists with additional tasks or responsibilities as assigned by management.

ADDITIONAL RESPONSIBILITIES

• Processes returned items, non-post, stop payments, and Fed adjustments.
• Reviews foreign items, returned mail, proof adjustments, and mobile deposits.
• Validates deposit and customer file maintenance.
• Responds to deposit verification requests.
• Performs as a backup team member for the Wire Department.
• Perform and assume other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate on the telephone with customers, at times the customer may be upset or emotional depending on the topic.
• Strong attention to detail and accuracy in processing customer and bank transactions.
• Internal / External customer relations skills
• Excellent verbal and written communication skills to effectively interact with customers, team members, and management.
• Good organizational skills and a strong attention to detail
• Good computer and word processing skills
• Knowledge of Reg E regulations and ability to meet outlined timeframes for compliance.
• Experience in reviewing fraud alerts and identifying potential fraud patterns and trends is desirable.
• The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAINING AND EXPERIENCE

• High School diploma or GED
• At least two years of banking experience, preferred.

WORKING ENVIRONMENT AND CONDITIONS

• Typical office environment with exposure to moderate noise levels.
• The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Grow Your Career While Making a Difference

If you're looking for a position where your work matters, your contributions are recognized, and your growth is supported, Home State Bank offers the opportunity to build a rewarding career in community banking.

We offer competitive compensation and an outstanding benefits package beginning the first of the month following your hire date, including:

• Medical coverage through BCBS (2 PPO options, HSA and HMO)
• Dental PPO through BCBS
• Vision coverage through BCBS EyeMed
• Company-paid life and AD&D insurance ($50,000)
• Company-paid long-term disability insurance
• 401(k) eligibility after 90 days
• Company match of 3% after one year

Time Away From Work

• Two weeks of paid vacation
• One week of Paid Leave for All Workers
• Eleven paid FDIC holidays
• One floating personal holiday

Learning & Development

• Tuition reimbursement for courses and books up to $6,000 annually (per policy)

Team Culture

• Employee appreciation events, including our annual Holiday Party at Boulder Ridge Country Club
• A collaborative and supportive workplace focused on professional growth and community involvement

Award-Winning Workplace

We're proud to be recognized as one of the best places to work in Illinois and McHenry County.

Northwest Herald 2024 McHenry County Top Workplace Reader Choice Awards

• Top Professional Services
• Top Family-Owned Business
• Top Business-to-Business Company
• Top Workplace for Giving Back to the Community

Home State Bank is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employment decisions are based on merit, qualifications, performance, and business needs. We welcome applicants from all backgrounds and experiences.