Universal (Relationship) Banker

Community State Bank of Avilla, Indiana; Auburn (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match and ESOP

Paid parental leave

Tuition reimbursement

Life, AD&D, and LTD insurance

Job summary

Community State Bank in Auburn, Indiana, is seeking a Universal Banker I to serve as the face of the bank, handling deposits, withdrawals, new accounts, and lending inquiries with a focus on exceptional client service. The role requires a high school diploma, 1–2 years of retail banking experience, and current or eligible NMLS license.

Strong communication and MS Office skills are essential. The UB I will work on-site at the Auburn branch, report to the Branch Manager, and collaborate with

Qualifications

• A high school diploma or equivalent required.
• 1-2 years retail banking experience (teller/new accounts) required; basic consumer lending experience is a plus; current NMLS license or eligibility to obtain NMLS license.
• Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with MS Office (Word/Excel/PowerPoint/Outlook); fluent English; ability to travel between bank locations as needed.

Responsibilities

• Provide exceptional client service/hospitality.
• Maintain a client-first approach and encourage it among colleagues.
• Identify client needs and offer bank products/services as solutions.
• Open deposits and perform routine account maintenance.
• Assist with vault and ATM duties as needed.

Skills

Verbal and written communication

Typing 30 wpm

MS Office proficiency

Fluent English

Travel between locations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Look no further!
At Community State Bank, we value employees for their individual uniqueness, as we know that each staff member has something wonderful to add to our company. Our teams work well together because we all embrace our core values of integrity, communication, respect, encouragement, accountability, trust, and equality. We provide exceptional service to our clients as well as a rich and rewarding environment for our staff.

CSB offers a comprehensive benefits package for full-time employees that includes:

• Competitive wages
• Medical, dental, and vision plans
• Company-paid Health Savings Account contributions
• Paid parental leave
• Paid holidays, vacation, and sick time
• Company-paid life, AD&D, and Long-Term Disability insurance
• Retirement plan including 401(k) with company match and ESOP with immediate vesting
• Voluntary life, accident, and Short-Term Disability insurance
• And more!

CSB offers a comprehensive benefits package for full-time employees that includes:

• Competitive wages
• Medical, dental, and vision plans
• Company-paid Health Savings Account contributions
• Paid parental leave
• Paid holidays, vacation, and sick time
• Tuition reimbursement
• Company-paid life, AD&D, and Long-Term Disability insurance
• Retirement plan including 401(k) with company match and ESOP with immediate vesting
• Childcare assistance
• Voluntary life, accident, and Short-Term Disability insurance
• Professional development opportunities
• And more!

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Position: Universal (Relationship) Banker

Location: Auburn, IN

Remote Status: On-Site

Job Id: 230

# of Openings: 1

Job Title: Universal Banker I

Reports To: Branch Manager

Supervises: None

Division: Retail

FLSA Classification: Non-Exempt

Pay Rate: Hourly

Position Purpose

The Universal Banker I position is the face of Community State Bank and is responsible for providing exceptional client service while handling all basic and advanced front-line client transactions, inquiries, and account maintenance as well as opening new personal and business deposit accounts and consumer lending. The UB I may also assist the Client Service Manager with branch operational duties and may serve as a mentor to Client Service Specialists, assist with training as needed.

Job Requirements

Education:

A high school diploma or equivalent required.

Experience:

A minimum of one to two (1-2) years of Retail banking experience, including teller and new accounts experience, is generally required. Basic consumer lending experience is a plus. Current NMLS license, or eligibility to obtain NMLS license, is required.

Skills:

Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.

Essential duties include, but are not limited to

CSB Cultural Expectations

• Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
• Align to bank-wide vision, mission, and business objectives
• Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies

General Job Duties

• Practice an exceptional standard of client service/hospitality
• Master a “client first” approach and encourage it in colleagues
• Create an observable positive experience for clients
• Identify client needs and offer bank products/services to clients as solutions to those needs
• Work with teammates to create a collaborative environment in serving the customer
• Support and celebrate teammates’ growth
• Adhere to schedule (timeliness)
• Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration to the ever-changing landscape of staffing, training, and process improvement
• Maintain awareness of what is required to achieve and maintain profitability for the bank
• Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
• Possess knowledge of all CSB products and processes
• Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
• Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
• Exhibit a willingness to ask for help when necessary and offer it when asked
• Perform all client service transactions, including deposits, withdrawals, payments, cashier’s checks, money orders, loan advances, and checking cashing
• Assist clients with debit and ATM card inquiries, including resetting PIN numbers, new card issuance, card closure, travel notifications, card limit changes, and disputes
• Watch for signs of fraudulent cash and transaction activity in order to protect the bank and clients
• Assist the Client Service Manager as needed with accurately managing the vault, including maintaining proper cash levels, buying and selling cash as needed, performing vault audits in accordance with bank policy
• Assist with the balancing and filling of ATMs, auditing ATMs per bank policy, and maintaining proper ATM cash levels
• Assist new hires/CSSs with questions and training as needed
• Perform all account maintenance including name and address changes, account owner/signer updates, and account titles
• Place account holds, stop payments, and wires as needed, following regulatory guidelines and bank policy
• Process indemnity agreements as needed
• Open deposit accounts as needed to meet personal and business client needs
• Process credit card and consumer loan applications
• Provide financial consultations to clients to determine which product(s) best meet their needs
• Learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.
• Complete UB I training and begin UB II training within 12-24 months of UB I start date

Physical Demands

• Frequent sedentary work that primarily involves sitting and standing for extended periods
• Frequent repetitive motions that include the hands and/or fingers
• Constant reaching with hands and arms
• Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone
• Constant written and verbal communication with others to exchange information
• Constant state of awake and alertness
• Frequent stooping, kneeling, or crouching
• Constantly speaking and listening to coworkers and clients both in person and on the phone
• Constant in-person attendance at job site
• Occasional travel to a branch or client location
• Occasional lifting of up to 25 pounds
• Occasional exposure to adverse weather conditions
• Constant exposure to moderate office noise levels in a group setting

Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.