Deposit Operations Support & Training Specialist

The Killbuck Savings Bank Co.; Killbuck Township (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

The Killbuck Savings Bank Co. seeks an experienced Deposit Operations Support specialist to provide internal help desk support to branch personnel and the customer support center.

You will handle deposit operations functions, respond to requests, and assist with check adjustments, account maintenance, and daily balancing tasks. This role offers training, collaboration with deposit processing teams, and the opportunity to improve quality metrics, monitoring ATM balances, debit card inquiries, and

Qualifications

• Perform internal help desk support for branch staff and customer support center.
• Research and resolve difficult issues including fraud investigations.
• Complete and track Reg E disputes and errors, including fraud.
• Daily balancing and monitoring of ATM accounts and internal checking accounts.

Responsibilities

• Provide training on deposit processes to branch staff and customer support center.
• Maintain procedure documents and checklists for deposit accounts.
• Monthly general ledger reconciliations and reporting on quality metrics.

Skills

Help desk support

Fraud investigations

Account reconciliation

Quality control

Job description

The Killbuck Savings Bank Co. seeks an experienced Deposit Operations Support specialist to provide internal help desk support to branch personnel and the customer support center.

You will handle deposit operations functions, respond to requests, and assist with check adjustments, account maintenance, and daily balancing tasks. This role offers training, collaboration with deposit processing teams, and the opportunity to improve quality metrics, monitoring ATM balances, debit card inquiries, and