Deposit Operations - Internal Support Representative

The Killbuck Savings Bank Co.; Killbuck Township (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

The Killbuck Savings Bank Co. seeks an experienced Deposit Operations Support specialist to provide internal help desk support to branch personnel and the customer support center.

You will handle deposit operations functions, respond to requests, and assist with check adjustments, account maintenance, and daily balancing tasks. This role offers training, collaboration with deposit processing teams, and the opportunity to improve quality metrics, monitoring ATM balances, debit card inquiries, and

Qualifications

• Perform internal help desk support for branch staff and customer support center.
• Research and resolve difficult issues including fraud investigations.
• Complete and track Reg E disputes and errors, including fraud.
• Daily balancing and monitoring of ATM accounts and internal checking accounts.

Responsibilities

• Provide training on deposit processes to branch staff and customer support center.
• Maintain procedure documents and checklists for deposit accounts.
• Monthly general ledger reconciliations and reporting on quality metrics.

Skills

Help desk support

Fraud investigations

Account reconciliation

Quality control

Job description

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Requirements

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM’s daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Updated 050823

EOE