Deposit Operations Specialist (IRA/HSA & Compliance)

United Community; Blairsville (GA); On-site; USD 25,000 - 26,000; Full time

Job summary

United Community is seeking a detail-oriented Deposit Operations Specialist to service customer inquiries, perform account maintenance, and support IRA/HSA processes. You will handle calls and emails from bank representatives, ensure accuracy of changes, and assist with regulatory duties as part of a collaborative team.

The role requires knowledge of banking regulations, IRA and HSA guidelines, and the ability to navigate core systems while maintaining strong customer relations.

Qualifications

• 2 years’ College Degree preferred or combination of education and/or work related experience.
• 1-2 years’ experience as a CSR or in a related field preferred.
• Good understanding of bank operations, functions, policies, procedures, state / federal laws, and IRA and HSA regulations as related to job role.
• Possess the ability to understand computer functions and navigate web based programs.
• Proficient in Microsoft Office programs (Outlook, Excel, Word) and general office equipment.
• Possess excellent interpersonal and customer service skills and the ability to function in an office environment with minimal personal interaction.

Responsibilities

• Receive and service customer phone calls and emails from bank representatives.
• Provide efficient, accurate, and high-quality service while maintaining good customer relations both internally and externally.
• Support bank locations with Transfer or Rollover questions for (IRA) Individual Retirement Accounts, and (HSA) Health Savings Accounts.
• Process account maintenance requests and corrections on DDA, SAV, COD, IRA, HSA accounts on core operating system and online banking system that includes but is not limited to: personal information changes, account changes, statement changes, product changes and etc.
• Responsible for monitoring IRA distributions for customers 70 ½ years of age; communicate accordingly.
• Responsible for communicating to all IRA customers regarding their required minimum distributions.
• Provides assistance to affiliate banks and other departments within the holding company in resolving core balancing issues.
• Review account maintenance changes performed by other bank operations personnel for accuracy.
• Review and determine authorities from entity agreements and supporting documents.
• Review and process applicable accounts for Reg D Activity.
• Process W-9 for savings bonds and post to customer accounts.
• Process and review applicable accounts for TIN mismatches with the IRS (B-notices).
• Provide assistance with on-the-job training.
• Cross-train in all functions for Deposit Account Maintenance Department.
• May cross-train with all functions for Deposit Documentation Department.
• Serve as a back-up to Deposit Account Maintenance staff and also may also back-up Deposit Documentation staff as well as Deposit Account Maintenance Supervisor.
• Assist with maintaining and implementing departmental procedures and policies.
• When necessary assist with coordinating the daily workflow to ensure all jobs / tasks are completed timely and accurately.
• Assist Account Maintenance Supervisor in preparing month end tracking reports for upper management.
• Review departmental procedures and productivity and offer suggestions for enhancements.
• Responsible for assisting with offsite/onsite storage: destruction, sending, and receiving.
• Assist with merger and acquisition process of new banks as it relates to Deposit Operations

Skills

Customer service

Bank operations

IRA/HSA regulations

Microsoft Office

Education

2-year college degree

Tools

Microsoft Excel

Outlook

Word

Job description

United Community is seeking a detail-oriented Deposit Operations Specialist to service customer inquiries, perform account maintenance, and support IRA/HSA processes. You will handle calls and emails from bank representatives, ensure accuracy of changes, and assist with regulatory duties as part of a collaborative team.

The role requires knowledge of banking regulations, IRA and HSA guidelines, and the ability to navigate core systems while maintaining strong customer relations.