Deposit Operations Specialist

WAYNE BANK; Honesdale (Wayne County); On-site; USD 34,000 - 42,000; Full time

Job summary

Wayne Bank is seeking a Deposit Operations Service Representative for a full-time role at 717 Main Street, PA. The position focuses on responding to customer service inquiries, directing calls to service partners, and supporting Community Offices and back-office staff to deliver timely, accurate service in compliance with bank policies.

The role includes processing daily exceptions, overdrafts, stop payments, debit card maintenance, and account updates.

Qualifications

• High School Diploma or equivalent required.
• Prior banking, financial, deposit, or teller experience preferred, but not required.
• Excellent communication and multi-tasking abilities; familiarity with Microsoft Office apps (Office, Teams, Word, Excel) preferred.

Responsibilities

• Respond to internal and external customer service inquiries promptly and accurately.
• Direct calls and inquiries to appropriate bank service partners for proper processing.
• Assist Wayne Bank's Community Offices and back-office personnel in delivering first-class customer support.
• Process daily exceptions, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, and related verifications.

Skills

Communication

Organizational skills

Interpersonal skills

Microsoft Office

Microsoft Teams

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Teamwork

Deposit regulations

Education

High School Diploma or equivalent

Job description

Wayne Bank is seeking a Deposit Operations Service Representative for a full-time role at 717 Main Street, PA. The position focuses on responding to customer service inquiries, directing calls to service partners, and supporting Community Offices and back-office staff to deliver timely, accurate service in compliance with bank policies.

The role includes processing daily exceptions, overdrafts, stop payments, debit card maintenance, and account updates.