Deposit Operations Service Representative

WAYNE BANK; Honesdale (Wayne County); On-site; USD 34,000 - 42,000; Full time

Job summary

Wayne Bank is seeking a Deposit Operations Service Representative for a full-time role at 717 Main Street, PA. The position focuses on responding to customer service inquiries, directing calls to service partners, and supporting Community Offices and back-office staff to deliver timely, accurate service in compliance with bank policies.

The role includes processing daily exceptions, overdrafts, stop payments, debit card maintenance, and account updates.

Qualifications

• High School Diploma or equivalent required.
• Prior banking, financial, deposit, or teller experience preferred, but not required.
• Excellent communication and multi-tasking abilities; familiarity with Microsoft Office apps (Office, Teams, Word, Excel) preferred.

Responsibilities

• Respond to internal and external customer service inquiries promptly and accurately.
• Direct calls and inquiries to appropriate bank service partners for proper processing.
• Assist Wayne Bank's Community Offices and back-office personnel in delivering first-class customer support.
• Process daily exceptions, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, and related verifications.

Skills

Communication

Organizational skills

Interpersonal skills

Microsoft Office

Microsoft Teams

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Teamwork

Deposit regulations

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deposit Operations Service Representative

Full Time 717 Main Street, PA, US

30+ days ago Requisition ID: 1666

Salary Grade: Service Representative I or II (Based on experience)

Duties:Respond to internal and external customer service inquiries and requests in a timely and accurate manner; direct calls and inquiries to the appropriate bank service partner(s) for successful processing and conclusion. Assist Wayne Bank's Community Offices and back-office personnel in providing first-class customer support. Ensure that customer requests are completed within required timelines and in accordance with established bank policies, procedures, and regulatory requirements.

Responsibilities include processing of daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers; performs deposit and card processing and related functions, including but not limited to, customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, document imaging, as well as other duties as assigned.

Skills:Good communication, organizational, and interpersonal skills; moderate to advanced computer skills including knowledge of Microsoft Office, Teams, Word, and Excel. Effective verbal and written communication skills, good interpersonal skills, and the ability to multi-task in a team-based environment is preferred. Knowledge of banking deposit regulations, forms, and documents is also preferred.

Experience: Prior banking, financial, deposit, and/or teller experience preferred, but not required.

Education: High School Diploma or equivalency.