Deposit Operations Service Representative

Automatic Data Processing, Inc.; Honesdale (Wayne County); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

Wayne Bank is seeking a Deposit Operations Service Representative to support daily customer service tasks at our Honesdale facility. You will respond to inquiries, process transactions, and coordinate with back-office teams to ensure timely service.

The role emphasizes accurate data entry, knowledge of banking regulations, and proficiency in Microsoft Office tools. Prior deposit experience is preferred but not required, and a high school diploma is required.

Formación

• Strong communication, organizational and interpersonal abilities.
• Proficiency with Microsoft Office suite (Word, Excel) and collaboration tools.
• Knowledge of banking deposit regulations, forms and documents preferred.
• Prior banking or deposit experience is helpful but not required.

Responsabilidades

• Respond to internal and external customer inquiries in a timely, accurate manner.
• Direct calls and inquiries to the appropriate bank service partners.
• Assist Wayne Bank's community offices and back-office personnel for customer support.
• Process daily exception items, overdrafts, stop payments and debit card maintenance.
• Perform deposit and card processing, including customer verifications and document research.

Conocimientos

Communication

Organizational skills

Interpersonal skills

Microsoft Office

Teams

Word

Excel

Educación

High School Diploma or equivalent

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deposit Operations Service Representative

Deposit Operations Full Time 717 Main Street, PA, US

Salary Grade: Service Representative I or II (Based on experience)

Duties:Respond to internal and external customer service inquiries and requests in a timely and accurate manner; direct calls and inquiries to the appropriate bank service partner(s) for successful processing and conclusion. Assist Wayne Bank’s Community Offices and back-office personnel in providing first-class customer support. Ensure that customer requests are completed within required timelines and in accordance with established bank policies, procedures, and regulatory requirements.

Responsibilities include processing of daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers; performs deposit and card processing and related functions, including but not limited to, customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, document imaging, as well as other duties as assigned.

Skills:Good communication, organizational, and interpersonal skills; moderate to advanced computer skills including knowledge of Microsoft Office, Teams, Word, and Excel. Effective verbal and written communication skills, good interpersonal skills, and the ability to multi-task in a team-based environment is preferred. Knowledge of banking deposit regulations, forms, and documents is also preferred.

Experience: Prior banking, financial, deposit, and/or teller experience preferred, but not required.

Education: High School Diploma or equivalency.