Deposit Operations Specialist

Automatic Data Processing, Inc.; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Deposit Operations Specialist to act as the primary liaison for branches and departments, interpreting policy and resolving system issues. The role supports the main help desk and handles customer questions related to deposit operations.

The position emphasizes documenting procedures, cross-training staff, and monitoring service quality while maintaining compliance with Bank Secrecy Act rules. Occasional travel and flexible scheduling may be required.

Qualifications

• High School Diploma or equivalent required
• Minimum of 3 years’ work experience, 1 years’ bank-related experience
• Excellent communication and customer service skills

Responsibilities

• Acts as the primary contact for policy interpretation, system issues, and Deposit Operations questions.
• Supports the main internal help desk line and responds to customer questions.
• Develops efficient workflows and cross-department collaboration.
• Files documents in the bank document housing system and ensures proper documentation.
• Monitors servicing issues and suggests improvements.
• Creates and updates procedures for tasks and duties.
• Provides ongoing training to Bank associates.
• Reviews daily reports and resolves outstanding issues.
• Provides backup to other department staff.
• Answers calls and manages equipment calls for Deposit Operations.

Skills

Customer and Personal Service

English Language

Communication

Clerical

Banking

Critical Thinking

Monitoring

Bank Secrecy Act

Education

High School Diploma or equivalent

Tools

Bank document housing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deposit Operations Specialist

Deposit Operations Active - Regular full-time Service NexTier Center, Butler, PA, US

2 days ago Requisition ID: 1287

JOB SUMMARY

Acts as the primary contact for all Branches and Departments regarding the interpretation of policy or procedure, system issues, and Deposit Operations questions. Supports the main internal help desk line and accepts responsibility for all customer questions or problems regardless of the subject.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in fostering a positive environment by modeling cultural expectations of accountability, flexibility, continuous improvement, and collaboration.
• Acts as a liaison between the operations department and all other departments to develop efficient workflows.
• Provides internal and external customers with answers and solutions to deposit operations questions in a manner consistent with department standards.
• Assists in filing documents in the bank document housing system and ensures that proper documentation has been collected and filed.
• Observe, monitor, and report servicing deficiencies to ensure ongoing evaluation and improvement.
• Creates and updates procedures for all tasks and duties, keeping the best interest of the bank and the customers in mind.
• Provides ongoing training in areas of expertise to Bank associates and actively participates in departmental training and cross-training.
• Reviews daily reports and takes appropriate action to resolve outstanding issues.
• Provides backup to other department associates.
• Answers all incoming telephone calls; places and monitors equipment calls for Deposit Operations.

ADDITIONAL RESPONSIBILITIES:

• Attend seminars and meetings as appropriate
• Participate in proactive team efforts to achieve departmental and company goals.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• No supervisory duties

KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer and Personal Service –Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language –Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Communication— Excellent interpersonal communication skills, both oral and written.
• Clerical –Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Banking--Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank’s products and services, and bank security and transaction policies.
• Critical Thinking –Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring – Monitoring/assessing performance of yourself to make improvements or take corrective action.
• Bank Secrecy Act –In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required
• Minimum of 3 years’ work experience, 1 years’ bank-related experience

PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 20 lbs. occasionally; may be required to work evenings and/or weekends, attend remote meetings and/or to travel.