Deposit Operations Service Representative

WAYNE BANK; Honesdale (Wayne County); On-site; USD 32,000 - 42,000; Full time

Job summary

Wayne Bank and Trust Co. is seeking a Deposit Operations Service Representative to handle customer inquiries, perform deposit-related tasks, and support community offices. The role emphasizes accuracy, timely responses, and adherence to banking regulations.

Ideal candidates have strong communication and computer skills, including MS Office, with a high school diploma or equivalent. Prior banking experience is a plus but not required; full-time on-site position in PA.

Qualifications

• Prior banking, deposit, and/or teller experience preferred but not required.
• Strong communication and computer skills including MS Office suite.
• Education: High School Diploma or equivalent.

Responsibilities

• Respond to internal and external customer inquiries in a timely and accurate manner.
• Direct calls and inquiries to the appropriate bank service partner for processing.
• Assist Wayne Bank's Community Offices and back-office personnel with customer support.
• Process daily deposits, debit card maintenance, and related functions.
• Ensure compliance with bank policies, procedures, and regulatory requirements.

Skills

Communication

Organizational skills

Interpersonal skills

Microsoft Office

Teams

Word

Excel

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deposit Operations Service Representative

Deposit Operations Full Time 717 Main Street, PA, US

2 days ago Requisition ID: 1690

Salary Grade: Service Representative I or II (Based on experience)

Duties:Respond to internal and external customer service inquiries and requests in a timely and accurate manner; direct calls and inquiries to the appropriate bank service partner(s) for successful processing and conclusion. Assist Wayne Bank's Community Offices and back-office personnel in providing first-class customer support. Ensure that customer requests are completed within required timelines and in accordance with established bank policies, procedures, and regulatory requirements.

Responsibilities include processing of daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers; performs deposit and card processing and related functions, including but not limited to, customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, document imaging, as well as other duties as assigned.

Skills:Good communication, organizational, and interpersonal skills; moderate to advanced computer skills including knowledge of Microsoft Office, Teams, Word, and Excel. Effective verbal and written communication skills, good interpersonal skills, and the ability to multi-task in a team-based environment is preferred. Knowledge of banking deposit regulations, forms, and documents is also preferred.

Experience: Prior banking, financial, deposit, and/or teller experience preferred, but not required.

Education: High School Diploma or equivalency.