Deposit Operations Leader: Servicing Excellence

First United Bank; Durant (OK); On-site; USD 85,000 - 115,000; Full time

Job summary

First United Bank seeks a Deposit Operations Account Servicing Manager in Durant, OK. This senior role leads the deposit servicing function, focusing on staffing, process excellence, and risk-conscious operation to deliver reliable customer service the first time, every time.

The position emphasizes developing teams, coordinating with compliance and risk partners, and driving continuous improvement to support operational readiness and scalability.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum 7 years banking/deposit operations or related experience.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities with accuracy.

Responsibilities

• Lead day-to-day execution of deposit servicing functions with accurate, compliant service delivery.
• Set performance expectations, standards, SLAs, and quality metrics across all areas.
• Drive consistency, efficiency, and accountability within the deposit servicing organization.
• Ensure staffing, capacity planning, workload balancing, and workforce readiness to meet needs.
• Collaborate with Compliance, Risk, Fraud, Retail, Treasury Management, and Audit teams to manage risks.

Skills

Deposit operations

Leadership

Staffing & capacity planning

Process improvement

Risk awareness

Education

Bachelor’s degree in Business, Finance, Operations, or related field

Job description

First United Bank seeks a Deposit Operations Account Servicing Manager in Durant, OK. This senior role leads the deposit servicing function, focusing on staffing, process excellence, and risk-conscious operation to deliver reliable customer service the first time, every time.

The position emphasizes developing teams, coordinating with compliance and risk partners, and driving continuous improvement to support operational readiness and scalability.