Deposit Operations - Internal Support Representative

Killbuck Bancshares Inc; Ohio; On-site; USD 52,000 - 68,000; Full time

Job summary

Killbuck Bancshares Inc. is seeking an internal support specialist to assist branch personnel with deposit operation functions, respond to branch and customer support requests, and resolve complex issues including fraud investigations.

The role includes completing check adjustments, quality control on new accounts, daily ATM balancing, debit card support, and quarterly ledger reconciliations. Training and cross-team support are also part of the duties.

Qualifications

• Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.
• Assist with internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Conduct quality control on new account setups, account maintenance and other department processing.

Responsibilities

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM’s daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Job description

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Requirements

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM’s daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Updated 050823

EOE