Full Time Deposit Operations Representative I

First United National Bank; Fryburg (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

First United National Bank is seeking an entry-level Deposit Operations Representative I to support the deposits team. You will help process deposits, withdrawals, and related transactions while protecting customer confidentiality and ensuring accuracy.

You will work with branch staff, use banking software, and assist customers with online banking needs, password resets, and inquiries. Strong communication and attention to detail are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent, business/finance degree is a plus.
• Experience in banking or customer service preferred.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Process and post transactions from all branches, including transfers and mobile deposits.
• Verify and reconcile deposit accounts for accuracy and regulatory compliance.
• Use banking software and platforms to access customer data and resolve discrepancies.
• Assist customers with inquiries, password resets, and online/mobile banking needs.
• Address customer complaints or escalate as needed to management.
• Maintain up-to-date documentation of transactions and interactions.

Skills

Attention to detail

Customer service

Communication

Multi-tasking

Education

High School Diploma

Associate/Bachelor's in Business/Finance (preferred)

Tools

Banking software

MS Excel

MS Word

MS Outlook

Job description

Reports to: Deposit Operations Manager

Supervises: N/A

Salary Grade: 12

Summary

The Deposit Operations Representative I is an entry level position, who supports the deposit operations team in handling various tasks related to deposit accounts. They ensure accurate and efficient processing of deposits, withdrawals and other transactions while maintaining high levels of customer satisfaction and confidentiality.

Essential Functions & Responsibilities

• Processes and posts transactions from all branches, including electronic transfers and mobile deposits.
• Verifies and reconciles deposit accounts to ensure accuracy and compliance with banking regulations.
• Utilizes banking software and technology platforms to access customer information and handle and resolve discrepancies, sometimes with assistance.
• Assists internal and external customers with inquiries, concerns and requests, including password resets for online banking and the mobile app.
• Addresses and resolves customer complaints or escalates them to the appropriate manager or department.
• Updates customer account information, including contact details, beneficiaries, and account status.
• Processes and verifies account maintenance requests, such as name changes, address updates and account ownership changes.
• Maintains accurate and up-to-date documentation for all transactions and customer interactions.
• Collaborates with branch personnel and compliance to resolve issues and improve processes.
• Participates in team meetings and training sessions to stay updated on banking products, services and regulations.
• Participates in and promotes teamwork with the department as well as bank-wide.
• Completes annual required training within communicated timeframes.
• Performs other duties as required or requested.

Pay is commensurate with relevant experience.

Requirements

Education & Experience

• High school diploma or equivalent; Associate's or Bachelor's degree in Business Administration, Finance or related field is a plus.
• Previous experience in banking, customer service or a related field is preferred.
• Strong attention to detail with the ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Fluent in Microsoft Office (Word, Excel & Outlook).
• Ability to maintain confidentiality; handle sensitive information with discretion.
• Ability to adapt to changing technologies and regulatory requirements.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Setting.
• Adequate vision for significant amount of computer work.
• Required to stand, walk and sit; talk and hear (both in person and by telephone); repetitive use of hands and fingers to handle or feel objects or controls; reach with hands and arms.
• Ability to remain focused when distractions exist.
• Occasional lifting.