Deposit Operations - Internal Support Representative

Killbuck Savings Bank Co; Killbuck Township (OH); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

Killbuck Savings Bank Co is seeking an internal support role to assist branch personnel with all deposit operation functions. The team will handle help desk inquiries, respond to requests from branches and the customer support center, and investigate fraud and errors.

Responsibilities include Reg E dispute processing, check adjustments, and quality control of new accounts and maintenance. Daily ATM balancing and debit card monitoring are also part of the role, with periodic ledger

Competenze

• Provide internal help desk support for branch staff and customer support center.
• Respond to customer requests from branches and support center.
• Research and resolve issues including fraud and error investigations.
• Complete and track Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups and account maintenance.

Mansioni

• Maintain ATM accounts including balancing daily.
• Monitor and update debit card customer accounts.
• Balance daily internal checking and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to staff.

Conoscenze

Help desk support

Deposit operations

Fraud investigations

Reg E disputes

Quality control

Descrizione del lavoro

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Requirements

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM's daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Updated 050823

EOE