Deployment & Growth Lead for Field Tech SaaS

Treeswift; New York (NY); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Salary & equity

Medical, dental, vision coverage

Life insurance & disability

16 weeks parental leave

Unlimited PTO

401(k) retirement plan

Free OneMedical membership

Commuter benefits

Team lunches twice a week

Job summary

Treeswift is seeking a role blending customer success and product to deploy and expand at our most important customers. You will train users, define project requirements, track deliveries, and present findings to executives.

You will work with engineering to shape features and use cases, becoming the closest to the customer and guiding product development in an early-stage SaaS environment. This role requires high autonomy and a passion for field operations.

Qualifications

• 4+ years of professional experience in customer success or product roles.
• Comfort navigating ambiguity in a high-autonomy, early-stage environment.
• Excellent communication across diverse stakeholders, from users to executives.
• Experience in technical environments (software, robotics, or engineering).
• Nice-to-have: SaaS experience; utilities/energy sector exposure.

Responsibilities

• Lead deployment and expansion at our most critical customers, training users, defining granular requirements, tracking deliveries, and presenting findings to executives.
• Scope and develop product features in collaboration with our engineering and product teams, acting as a primary customer liaison in an early-stage company.

Skills

4+ years exp

Ambiguity tolerance

Executive communication

Technical background

SaaS experience

Utilities experience

Job description

Treeswift is seeking a role blending customer success and product to deploy and expand at our most important customers. You will train users, define project requirements, track deliveries, and present findings to executives.

You will work with engineering to shape features and use cases, becoming the closest to the customer and guiding product development in an early-stage SaaS environment. This role requires high autonomy and a passion for field operations.