Departmental Technician 7-E9

State of Michigan; Dimondale (MI); Remote; USD 42,000 - 64,000; Full time

Job summary

The Michigan Department of Treasury’s City Income Tax Bureau invites applications for Departmental Technicians to support Compliance and Collections. Responsibilities include processing returns and taxpayer correspondence, and identifying complex issues for escalation.

Remote work is possible within Michigan with some onsite requirements. Minimum education is typically high school, with substitution options for college or degree holders.

Qualifications

• Education typically acquired through completion of high school.
• Two years of college may be substituted for the experience requirement.
• A bachelor’s degree may be substituted for the experience requirement.

Responsibilities

• Review, assess, and process returns from compliance activities.
• Process taxpayer correspondence.
• Identify complex issues that need additional attention.
• Support continuous improvement through procedures, training materials, job aids, and special projects.

Skills

Customer service

Education

High school diploma

Two years of college substitute for experience

Bachelor’s degree substitute for experience

Job description

The City Income Tax Bureau at the Michigan Department of Treasury is hiring two Departmental Technicians to support Compliance and Collections. We’re looking for detail-oriented, customer-focused individuals who thrive in a fast-paced, collaborative environment.

Responsibilities include:

• Reviewing, assessing, and processing returns from compliance activities
• Processing taxpayer correspondence
• Identifying complex issues that need additional attention
• Supporting continuous improvement through procedures, training materials, job aids, and special projects

Our team values excellent customer service, continuous improvement, data-driven decision-making, and a strong work/life balance. If you enjoy problem-solving and delivering high-quality work, we encourage you to apply.

Learn more about why Treasury is a Great Place to Work!

Education

Education typically acquired through completion of high school.

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Work must be performed in the state of Michigan

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.

Remote Work

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible for remote work up to five days per week. Please note that occasional onsite work will be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Please note that remote work is not available if you reside outside of the State of Michigan.

E-Verify

The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews

Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the entire job specification at: Departmental Technician Job Specification.