Department Lead, Installation Materials & Training

Floor & Decor Holdings Inc.; Summerlin South (NV); On-site; USD 23,000 - 33,000; Full time

Job summary

Floor & Decor Holdings Inc. is seeking a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and accurate product information.

The position emphasizes teaching the company philosophy of retail practices, maintaining department merchandising/pricing, and enabling staff to deliver a high-quality shopping experience. Candidates should meet basic education and customer service requirements.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience, or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide direction to all product sales specialists to ensure attentive and accurate customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure proper merchandising, pricing and organization of the department.
• Communicate SOPs promptly to associates.
• Assist customers with product questions and selections.
• Process customers at checkout using the POS system.
• Handle refunds and exchanges per guidelines.
• Present how-to classes to customers.

Skills

Customer service experience

Sales experience

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and accurate product information.

The position emphasizes teaching the company philosophy of retail practices, maintaining department merchandising/pricing, and enabling staff to deliver a high-quality shopping experience. Candidates should meet basic education and customer service requirements.