Department support specialist

SGS Consulting; Clifton (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

SGS Consulting in Texas is seeking a customer service representative to handle Salesforce cases related to billing and other operational issues. You will act as a liaison between customers, internal stakeholders, and utilities, ensuring timely and accurate resolutions.

The role emphasizes strong written and verbal communication, basic Excel skills, and a proactive approach to issue resolution. Previous experience with order-to-cash processes or energy markets is a plus, but not required; actual

Qualifications

• Customer service experience is crucial.
• Basic Microsoft Excel knowledge.
• Strong written and verbal communication and issue resolution skills.
• Experience with order-to-cash systems, Salesforce, and energy market advantageous.
• No minimum years of experience or degree required; experience preferred.

Responsibilities

• Handle Salesforce cases related to billing and other operational issues.
• Act as intermediary between customer, company stakeholders, and utility; escalate from tier one as needed.

Skills

Customer service

Microsoft Excel

Written/verbal communication

Issue resolution

Salesforce

Energy market knowledge

Education

High School Diploma or GED

Job description

Job Responsibilities:

• This is a customer service role which primarily works on cases in Salesforce related to billing and other operational issues. Will primarily act as an intermediary between the customer, the company/internal stakeholders, and potentially the utility. They handle cases escalated from tier one.

Skills:

• Background in customer service is crucial, along with basic Microsoft/Excel, and strong written/verbal commination and issue resolution skills.
• Experience with order to cash systems, Salesforce, and the energy market would be advantageous. No minimum years of experience or degree required; experience is preferred.

Education/Experience:

• High School or General Education Degree (GED)