Billing & Salesforce Support Specialist

SGS Consulting; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

SGS Consulting in Austin, TX is seeking a customer service professional to handle Salesforce cases related to billing and operations. You will act as a liaison between customers, internal teams, and utilities to resolve issues quickly and accurately.

Applicants should have a background in customer service, basic Excel, and strong written and verbal communication skills. No degree is required; prior experience is preferred, especially for escalations from tier one.

Qualifications

• Background in customer service is crucial.
• Basic Microsoft Excel skills are required.
• Strong written and verbal communication and issue resolution abilities.

Responsibilities

• Handle Salesforce cases related to billing and operations.
• Act as intermediary between customers, internal teams, and utility.
• Escalate cases from tier one when needed.

Skills

Customer service

Microsoft Excel

Written and verbal communication

Education

GED

Tools

Salesforce

Job description

SGS Consulting in Austin, TX is seeking a customer service professional to handle Salesforce cases related to billing and operations. You will act as a liaison between customers, internal teams, and utilities to resolve issues quickly and accurately.

Applicants should have a background in customer service, basic Excel, and strong written and verbal communication skills. No degree is required; prior experience is preferred, especially for escalations from tier one.