Department support specialist

SGS Consulting; Austin (TX); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

SGS Consulting in Austin, TX is seeking a customer service professional to handle Salesforce cases related to billing and operations. You will act as a liaison between customers, internal teams, and utilities to resolve issues quickly and accurately.

Applicants should have a background in customer service, basic Excel, and strong written and verbal communication skills. No degree is required; prior experience is preferred, especially for escalations from tier one.

Qualifications

• Background in customer service is crucial.
• Basic Microsoft Excel skills are required.
• Strong written and verbal communication and issue resolution abilities.

Responsabilités

• Handle Salesforce cases related to billing and operations.
• Act as intermediary between customers, internal teams, and utility.
• Escalate cases from tier one when needed.

Connaissances

Customer service

Microsoft Excel

Written and verbal communication

Formation

GED

Outils

Salesforce

Description du poste

Job Responsibilities:

This is a customer service role which primarily works on cases in Salesforce related to billing and other operational issues. Will primarily act as an intermediary between the customer, the company/internal stakeholders, and potentially the utility. They handle cases escalated from tier one.

Skills:

Background in customer service is crucial, along with basic Microsoft/Excel, and strong written/verbal commination and issue resolution skills.Experience with order to cash systems, Salesforce, and the energy market would be advantageous. No minimum years of experience or degree required; experience is preferred.

Education/Experience:

High School or General Education Degree (GED)