Customer Support Analyst

SGS Consulting; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

SGS Consulting is seeking a detail-oriented professional to support high-volume data entry, customer onboarding, and payment processing across utility accounts.

You will analyze customer and operational data, coordinate with stakeholders, and contribute to process improvements while maintaining confidentiality and meeting weekly targets. Excellent written and verbal communication with customers, utilities, and internal teams is essential in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Experience with data entry and customer onboarding preferred.

Responsibilities

• Handle high-volume data entry with accuracy for customer billing information and payments.
• Conduct utility outreach and coordinate with internal and external stakeholders.
• Prioritize and manage incoming customer requests to ensure timely resolution.
• Analyze customer and operational data to identify issues and determine root causes for process improvements.
• Collaborate with cross-functional teams to audit work and provide feedback.
• Maintain confidentiality of sensitive customer and payment information.
• Meet weekly performance metrics related to customer onboarding and request resolution.
• Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels.
• Adapt to changing priorities, workflows, and business needs in a dynamic environment.

Skills

High-volume data entry

Utility outreach

Customer requests

Data analysis

Cross-functional collaboration

Data confidentiality

Onboarding metrics

Communication skills

Adaptability

Education

Bachelor's degree

Job description

Job Responsibilities

• Handle high-volume data entry with accuracy, including customer billing information and payment escalations.
• Conduct utility outreach and coordinate with internal and external stakeholders.
• Prioritize and manage incoming customer requests, ensuring timely resolution.
• Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements.
• Collaborate with cross-functional teams to audit work and provide feedback.
• Maintain confidentiality of sensitive customer and payment information.
• Meet weekly performance metrics and deadlines related to customer onboarding and request resolution.
• Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels.
• Adapt to changing priorities, workflows, and business needs in a dynamic environment.

Skills

• Handle high-volume data entry with accuracy, including customer billing information and payment escalations.
• Conduct utility outreach and coordinate with internal and external stakeholders.
• Prioritize and manage incoming customer requests, ensuring timely resolution.
• Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements.
• Collaborate with cross-functional teams to audit work and provide feedback.
• Maintain confidentiality of sensitive customer and payment information.
• Meet weekly performance metrics and deadlines related to customer onboarding and request resolution.
• Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels.
• Adapt to changing priorities, workflows, and business needs in a dynamic environment.

Education / Experience

Bachelors.