Department Supervisor: Elevate Customer Experience & Sales

Hmgroup; Ponce (PR); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Colleague Resource Groups

Paid time off

Job summary

H&M is seeking a Department Supervisor in Puerto Rico to lead the team in delivering exceptional customer experiences, maintain visual standards, and drive sales. You will work with the Department Manager to identify commercial opportunities, coach staff, and ensure compliance with policies and legal requirements.

Responsibilities include daily store operations, product knowledge transfer, and promoting in-store loyalty programs while maintaining high fashion presentation and stock levels.

Qualifications

• Experience leading a retail team.
• Ability to analyze sales and customer data.
• Strong communication and coaching skills.

Responsibilities

• Support omni customer experience and visual standards.
• Lead and motivate store team; balance operations.
• Manage opening/closing and store routines.
• Promote loyalty app and sustainability initiatives.
• Collaborate with Visual Merchandiser on presentation.
• Maintain cleanliness and stock levels.

Skills

Leadership

Communication

Analytical thinking

Customer focus

Team development

Job description

H&M is seeking a Department Supervisor in Puerto Rico to lead the team in delivering exceptional customer experiences, maintain visual standards, and drive sales. You will work with the Department Manager to identify commercial opportunities, coach staff, and ensure compliance with policies and legal requirements.

Responsibilities include daily store operations, product knowledge transfer, and promoting in-store loyalty programs while maintaining high fashion presentation and stock levels.