Department Scheduler and Support Assistant

NorthShore University HealthSystem; Evanston (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen Department Scheduler und Support Assistant, der eine Schlüsselrolle in der Patienteninteraktion spielt. In dieser spannenden Position sind Sie verantwortlich für die Planung von Verfahren, die Koordination mit verschiedenen Stakeholdern und die Nutzung von Epic Optime zur Sicherstellung einer präzisen Buchung. Sie werden in einem dynamischen Umfeld arbeiten, das Wert auf Vielfalt und Inklusion legt. Mit der Möglichkeit zur beruflichen Weiterentwicklung und einem umfassenden Leistungspaket bietet diese Rolle eine hervorragende Gelegenheit, einen positiven Einfluss auf die Gesundheitsversorgung in der Gemeinschaft zu haben.

Benefits

Karriereentwicklungsmöglichkeiten

Medizinische, Zahnmedizinische, Tier- und Sehoptionen

Tuition Reimbursement

Kostenlose Parkplätze

Wellness-Programmsparplan

Gesundheitssparkonten

Rentenoptionen mit Unternehmensbeitrag

Bezahlte Freizeit und Feiertage

Möglichkeiten zur Gemeinschaftsbeteiligung

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice, bevorzugt im Gesundheitswesen.
• Fähigkeit, Prozesse zu verbessern und sich an Veränderungen anzupassen.

Responsibilities

• Buchung von Verfahren basierend auf Verfügbarkeit von Patienten und Ärzten.
• Verwaltung von über 50 Anrufen pro Tag in Bezug auf Terminprotokolle.

Skills

Kundenservice

Kommunikationsfähigkeiten

Prozessverbesserung

Education

High School Diploma

Zwei Jahre College (bevorzugt)

Tools

Epic Optime

Epic Radiant

Job description

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Department Scheduler and Support Assistant

Position Highlights:

• Position: Department Scheduler and Support Assistant
• Location: Evanston, IL
• Full Time/Part Time: Full time
• Hours: Monday-Friday, 9am - 5:30pm
• Required Travel: No

Job Summary:

Interacts with patients via phone, the electronic medical record, and online applications (i.e., NorthShore Connect). Schedule procedural cases (such as Cardiac Cath, EP, Structural Heart, and Interventional Radiology) based on patient, physician, and lab availability. Coordinates other key stakeholders needed for the procedure, such as vendor representatives and anesthesia. Enters and confirms patient procedural charges using Epic Optime, as applicable.

What you will do:

• Enters case-specific information in Epic Optime and/or Radiant, ensuring accuracy and confirming booking information with the physician and/or support staff.
• Reviews future procedure lab availability, identifies scheduling options with the physician, staff, and patient to optimize lab time and prevent conflicts.
• Enters and identifies the appropriate procedure (Cardiac Cath, EP, Structural Heart, IR), determining case length using Epic Optime.
• Modifies and rearranges scheduled cases to maximize resource utilization at the request of physicians and staff.
• Verifies physician privileges prior to adding procedure requests.
• Manages inbound calls related to scheduling protocols, potentially handling over 50 calls per day.
• Uses Epic work queue to call patients and schedule procedures.
• Communicates with RN Patient Navigators for pre-op instructions.
• Coordinates with insurance verification team to ensure coverage and reimbursement.
• Completes end-of-day processes, clears charges in Epic Optime, and transmits data to billing.
• Reviews documentation to prevent billing errors.
• Participates in monthly meetings to address scheduling concerns.
• Orders office supplies and uploads call schedules.

What you will need:

• High School Diploma; two years college preferred.
• Minimum 1-year customer service experience; healthcare setting preferred.
• Effective communication skills via phone, Epic, and chat.
• Ability to improve processes, communicate openly, and adapt to change.

Benefits:

• Premium pay for eligible employees.
• Career development opportunities.
• Medical, Dental, Pet, and Vision options.
• Tuition Reimbursement.
• Free Parking.
• Wellness Program Savings Plan.
• Health Savings Account options.
• Retirement options with company match.
• Paid Time Off and Holidays.
• Community involvement opportunities.

Endeavor Health is committed to providing accessible, equitable, community-connected healthcare across northeast Illinois. We value diversity and inclusion, fostering a respectful environment for all employees and patients. For more information, visit www.endeavorhealth.org.