Department Scheduler and Support Assistant

Endeavor Health; Evanston (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established healthcare provider is seeking a Department Scheduler and Support Assistant to enhance patient scheduling and communication. In this role, you will interact with patients and coordinate with healthcare professionals to optimize procedural scheduling. Your expertise in customer service and proficiency with Epic systems will be crucial in managing scheduling conflicts and ensuring seamless patient experiences. Join a dynamic team committed to community-connected care and professional growth, where your contributions will directly impact patient care and operational efficiency.

Benefits

Premium pay for eligible employees

Career Pathways for Professional Growth

Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Qualifications

• Minimum 1 year customer service experience required.
• Experience in a healthcare setting preferred.
• Effective communication skills via phone and Epic.

Responsibilities

• Schedule procedural cases based on availability.
• Communicate with patients and manage inbound calls.
• Ensure accuracy of booking information with physicians.

Skills

Customer Service

Communication Skills

Scheduling

Epic Systems

Education

High School Diploma

Two Years College

Tools

Epic Optime

Epic Radiant

Job description

Department Scheduler and Support Assistant

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Department Scheduler and Support Assistant

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Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Department Scheduler and Support Assistant

Position Highlights

• Position: Department Scheduler and Support Assistant
• Location: Evanston, IL
• Full Time/Part Time: Full time
• Hours: Monday-Friday, 9am – 5:30pm
• Required Travel: No
  
  

Job Summary

Interacts with patients via phone, the electronic medical record, and online applications (i.e. NorthShore Connect). Schedule procedural cases (such as Cardiac Cath, EP and Structural Heart, and Interventional Radiology (IR)) based on the patients, physicians and lab availability. Schedules prospective and same-day add-on procedural cases. Coordinates other key stakeholders needed for the procedure, such as vendor representatives, anesthesia, etc. Enters and confirm patient procedural charges using Epic Optime, as applicable per department.

What You Will Do

• Enters case specific information in Epic Optime and/or Radiant and ensures accuracy and confirms booking information with the physician and/or physician support staff.
• Reviews future procedure lab availability identifies scheduling options/opportunities with the physician, physician support staff and the patient to fully optimize lab time and to prevent scheduling conflicts.
• Enters and identifies the appropriate Cardiac Cath, EP or Structural Heart, IR procedure. Accurately & appropriately determines case length/duration using Epic Optime applications and its functionality.
• Modifies and rearranges previously scheduled cases to maximize lab time, equipment and staff resources at the request/direction of the physician, physician staff, Clinical Coordinator and Interventional Services manager.
• Verifies physician core and specialty privileges prior to adding procedure requests.
• Manages, triages and troubleshoots the volume of inbound calls related to scheduling protocols (can be up to or more than 50 calls p/day).
• Works from Epic work queue to call patients to schedule procedures.
• Communicates to RN Patient Navigators once patients are scheduled so pre-op instructions can be provided
• Communicates and coordinates with the insurance verification team to ensure proper coverage and reimbursement prior to scheduling the patient, as warranted per specific service line
• Resolves and completes end-of-day processes, ensures procedural encounter charges have been cleared in the "Unposted logs" within Epic Optime and transmits to hospital billing.
• Facilitates the prevention of billing errors by reviewing legal documentation of Epic Optime log entries, physician procedural notes and anesthesia technical charges to reconcile billable Services.
• Participates in monthly meetings with physicians and management to address access issues or scheduling concerns
• Orders office supplies
• Uploads call schedules
  
  

What You Will Need

• Education: High School Diploma. Two years college preferred.
• Certification: n/a
• Experience: Minimum 1 year customer service experience required. 2-3 years related work experience; healthcare setting preferred.
• Unique or Preferred Skills:
• Exhibits Endeavor Values; reviews and follows Endeavor policies and procedures
• Effective communication skills, via phone, Epic and secure chat
• Constantly strive to improve processes, encourage open communication, and is flexible and adaptable to change
  
  

Benefits (For Full Time Or Part Time Positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities
  
  

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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