Collections Specialist I

Garland; Garland (TX); Sur place; USD 25 000 - 31 000; Plein temps

Résumé du poste

Garland is seeking a Collections Specialist I to increase utility bad debt collection and support Customer Service, Walk-In Center, Field Operations and Call-Center Divisions. The role includes reviewing accounts, directing CSRs, and maintaining reports.

Pay range is $17.90 - $22.24 per hour, depending on qualifications and experience. Minimum qualifications include a high school diploma or GED and 2 years related experience; preferred includes additional study and 2–4 years in utility

Qualifications

• High School Diploma or GED required.
• 2 years related experience or equivalent.
• Preferred: High School Diploma plus six months advanced study; 2–4 years in utility collections or related field.

Responsabilités

• Monitor and direct CSRs in credit, collection and red flag rules.
• Review account records in accordance with rules and regulations.
• Resolve escalated issues related to write-offs, bankruptcies, bad checks, and uncollected funds.
• Monitor aging reports and take appropriate collection actions.
• Prepare and maintain weekly reports on write-offs and disconnects for non-pay.
• Explain and calculate residential and commercial utility bills.
• May assume division responsibilities in supervisor's absence.
• Proactively contact accounts past due or finalized for resolution.
• Investigate uncollectible accounts prior to third-party collections.
• File liens, issue warrants, research bankruptcies, investigate fraud, and account finals.

Connaissances

Customer service

Negotiation

Problem solving

Conflict resolution

Data reporting

Formation

High School Diploma or GED

High School Diploma + 6 months advanced study

Outils

CIS software

Microsoft Excel

Microsoft Word

Description du poste

Collections Specialist I### Collections Specialist IApply: Customer Service: Full time: Posted Yesterday: JR103360**Summary**Responsible for increasing utility bad debt collection within the department. Also, responsible for assisting Customer Service Representatives in the Walk-In Center, Field Operations and Call-Center Divisions. **Pay Range:** $17.90 - $22.24 (Depending on qualifications and experience) **Essential Duties and Responsibilities** *include the following. Other duties may be assigned*.* Monitor and direct the Customer Service Representative’s activity in the areas of credit, collection and red flag rules. Review all account records in accordance to rules and regulations.* Resolve escalated customer issues pertaining to write-off’s, bankruptcy, bad checks, and uncollected funds.* Monitor customer account records and aging reports; take appropriate action regarding collection.* Produce and maintain weekly reports related to write-off’s and disconnects for non-pay.* Explain and calculate residential and commercial utility bills.* May assume division responsibilities in the absence of the direct supervisor.* Proactively contact commercial or designated accounts which become past due or finalized.* Investigate and pursue uncollectible accounts prior to delivery to third party collection agency.* Make account pay arrangements, extensions or loans when necessary.* File liens, issue warrants, research bankruptcies, investigate fraudulent activity, and account finals. **Minimum Qualifications*** High School Diploma or General Equivalency Diploma (GED)* 2 years related experienceOr an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. **Preferred Qualifications**Education/ Experience: * High School Diploma plus six months advanced study* 2-4 years experience in utility collections, customer service or related field Knowledge, Skills & Abilities:* Sufficient knowledge in general customer service practices and procedures* Sufficient knowledge of utility operations and common credit and collections practices* Skill in general computer operations (Microsoft Excel and Word)* Skill in using CIS software* Skill in problem solving and conflict resolution* Skill in investigating complex account issues* Ability to resolve complex customer issues* Ability to negotiate appropriate account resolution* Ability to generate new ideas, challenge the status quo, take risks, support change, encourage innovation, and solves problems creatively **Licenses and Certifications*** No Licenses/ Certifications required **Physical Requirements / Work Environment**The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.Have questions or need assistance? Our friendly HR team is here to help! Reach out to us at [e-mail].