Department Operations Lead — Service & Growth

DH Pace Company; Las Vegas, Northern (NV, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Company-paid life insurance

Short-term disability

Long-term disability

401(k) with company match

HSA and FSA options

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

K&B Garage Doors, a DH Pace Company, Inc., aspires to hire a Department Manager to oversee the department, ensuring projects are delivered on time, within budget, and to the highest customer satisfaction.

You will lead and develop field technicians/installers and office personnel, manage day-to-day operations, and drive regional growth with a strong customer-service focus. Travel during training is required.

Qualifications

• Supervisory or managerial responsibilities with a company that fixes/repairs/installs equipment/products preferred
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Must possess valid driver’s license and good driving record

Responsibilities

• Manage day-to-day operations of the department
• Managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Ensure that projects are completed timely, efficiently, below budget and to the satisfaction of our customers.
• Proactively address and manage customer interactions to ensure a positive experience, even when delivering difficult news.
• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned by manager

Skills

Leadership

Communication

Budget management

P&L responsibility

Mechanical aptitude

Driver's license

Job description

K&B Garage Doors, a DH Pace Company, Inc., aspires to hire a Department Manager to oversee the department, ensuring projects are delivered on time, within budget, and to the highest customer satisfaction.

You will lead and develop field technicians/installers and office personnel, manage day-to-day operations, and drive regional growth with a strong customer-service focus. Travel during training is required.