Assistant Store Manager — Lead Teams & Elevate Service

The Paper Store; Hingham (MA); On-site; USD 34,000 - 39,000; Full time

Job summary

The Paper Store is seeking an Assistant Team Leader in Hingham, MA to lead a high-performing team, model the G.U.E.S.T. service approach, and ensure a world-class customer experience.

You will train staff, manage payroll, uphold visual standards, and act as a TPS Brand Ambassador while supporting store operations in the absence of the Store Team Leader. Responsibilities include driving sales, building loyalty, and fostering a positive work environment.

Qualifications

• Previous experience in specialty retail management is preferred.
• Ability to adapt to and lead change.
• Ability to create a team environment through positive leadership.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
• Demonstrate an ability to multi task, while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.
• Ability to work autonomously while paying strong attention to detail.
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Willingly assume all Store Team Leader responsibilities in their absence
• Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
• Demonstrate a commitment to training and development utilizing all training resources available
• Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
• Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
• Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation)
• Build positive working relationships with Store Team Leader, DM, merchandisers and corporate partners
• Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
• Effectively manage supply, and payroll budgets on a weekly/monthly basis
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Complete all other related tasks/direction as assigned within assigned time frame
• Assist Store Team Leader to achieve hiring goals and maintain a staff that meets the needs of the business
• Fill open positions within 30 days by actively networking and recruiting
• Ensure compliance to all company Policies, Procedures and expectations
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)

Skills

Retail management

Leadership

Customer service

Flexibility

Communication

Staff training

Tools

Microsoft Office

POS Systems

Job description

The Paper Store is seeking an Assistant Team Leader in Hingham, MA to lead a high-performing team, model the G.U.E.S.T. service approach, and ensure a world-class customer experience.

You will train staff, manage payroll, uphold visual standards, and act as a TPS Brand Ambassador while supporting store operations in the absence of the Store Team Leader. Responsibilities include driving sales, building loyalty, and fostering a positive work environment.