Department Manager

Dhpace; Bloomington (IL); On-site; USD 66,332 - 102,814; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) with employer match

Generous paid time off

Job summary

Dhpace in Bloomington, IL, is seeking a Service Department Manager to oversee daily operations of the commercial door service department. This role involves managing personnel, ensuring exceptional customer service, and leading performance reviews to improve individual and departmental success.

The ideal candidate will hold a Bachelor's degree and have a minimum of four years’ experience in a management role. Our comprehensive benefits package includes medical coverage, generous paid time off, and a 401(k) with employer match.

Qualifications

• Minimum of four years of experience managing personnel.
• Valid Driver’s License with a good driving record.
• Commitment to high safety standards.

Responsibilities

• Manage day-to-day operations of the commercial door service department.
• Communicate with customers to ensure satisfaction.
• Lead monthly sales and performance meetings.

Skills

Management

Customer communication

Performance review

Safety compliance

Leadership

Education

Bachelor's degree

Job description

Job Responsibilities

• Manage day-to-day operations of the commercial door service department
• Promote and participate in process improvements, looking for opportunities to do things more effectively and efficiently
• Communicate regularly with members of management to review business results, share observations, and provide feedback
• Communicate with customers, ensuring the highest quality of service has been provided
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Manage, provide leadership for, and develop staff through effective communication, coaching, training, and development for continued success and/or for future advancement
• Lead monthly sales and performance department meetings
• Other duties as assigned by Manager

Job Requirements

• Bachelor’s degree, highly preferred and a minimum of four (4) years of experience managing personnel; an equivalent combination of education and experience can be considered
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Review customer survey data, respond to customer concerns
• Must be committed to a high standard of safety, and be willing and able to comply with all safety laws and policies
• Must possess a Valid Driver’s License and good driving record
• Ability to work on-site at our Bloomington, IL location

Pay Range

$66,332 – $102,814 USD (annual)

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)