Service Supervisor

Dhpace; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

Dhpace is hiring in Austin, Texas for a leadership role that focuses on managing commercial technicians and upholding service standards. The ideal candidate will have proven management skills, a strong background in communication and organization, and the ability to implement effective process improvements.

Along with a High School Diploma or GED, a Bachelor's Degree is preferred. The position offers comprehensive benefits, including medical coverage and a 401(k) plan with employer match.

Qualifications

• Proven ability to implement process improvements.
• Minimum of 1-3 years of management or leadership experience.
• Must possess valid driver’s license.

Responsibilities

• Effectively manage commercial technicians and enforce service standards.
• Develop staff through coaching and training.
• Ensure compliance with hiring and disciplinary policies.
• Minimize inventory investment and manage work orders.

Skills

Communication skills

Organizational skills

Mechanical aptitude

Mathematical aptitude

Leadership

Education

High School Diploma or GED

Bachelor’s Degree preferred

Job description

Job Responsibilities:

• Effectively manage the performance of commercial technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Fulfill all other duties as assigned by your manager
• Other duties as assigned

Job Requirements:

• Proven ability to implement process improvements
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Minimum of 1-3 years of management or leadership experience
• Must possess valid driver’s license
• High School Diploma or GED required; Bachelor’s Degree preferred

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)