Department Leader: Store Ops & Team Growth

Pet Supplies Plus; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Pet Supplies Plus, a locally owned and operated franchise, seeks a Department Manager to lead as Manager on Duty and own an assigned area such as inventory, pet care, or merchandising. The role emphasizes neighbor service, teamwork, and accountability, with duties spanning coaching, training, and store readiness.

This leadership position builds on a Shift Supervisor role, advancing ownership and accountability within the department and collaborating with store management on solutions and

Qualifications

• Leadership, communication, organization, and problem-solving skills.
• Ability to lead team members and hold others accountable to expectations.
• Dependable with reliable transportation and ability to work a flexible schedule.

Responsibilities

• Effectively lead the store as Manager on Duty and provide direction, coaching, and support to team members.
• Take ownership of an assigned department or business function and ensure expectations are consistently met.
• Monitor results within the assigned area, identify opportunities, and partner with store management on solutions.
• Train and coach team members on procedures related to the assigned area of responsibility.
• Reinforce expectations for neighbor service, teamwork, productivity, and professionalism.
• Assist with onboarding, training, and development of team members.
• Support opening and closing procedures, cash controls, deposits, and back-office responsibilities.
• Support daily stocking and down stocking, truck processing, merchandising, inventory accuracy, price changes, animal care, and store readiness.
• Maintain standards for cleanliness, safety, security, and store conditions.
• Communicate performance, staffing, operational, and safety concerns to store management.
• Support additional store priorities as directed by the Assistant Store Team Leader or Store Team Leader.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Job description

Pet Supplies Plus, a locally owned and operated franchise, seeks a Department Manager to lead as Manager on Duty and own an assigned area such as inventory, pet care, or merchandising. The role emphasizes neighbor service, teamwork, and accountability, with duties spanning coaching, training, and store readiness.

This leadership position builds on a Shift Supervisor role, advancing ownership and accountability within the department and collaborating with store management on solutions and