Department Manager: Lead Store Ops & Team

Workstream; Lake Wood (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Pet Supplies Plus is seeking a Department Manager in North Carolina to lead store operations as Manager on Duty, with ownership of a designated department and accountability for performance. You will coach team members, ensure readiness, and uphold safety and customer service standards.

First-line leadership requires strong communication, organizational skills and the ability to work a flexible schedule. This role emphasizes mentoring staff, inventory integrity, and daily store accountability.

Qualifications

• Previous retail or customer service experience required; leadership experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to lead team members and hold others accountable to expectations.
• Ability to independently manage an assigned area of responsibility.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Effectively lead the store as Manager on Duty and provide direction, coaching, and support to team members.
• Take ownership of an assigned department or business function and ensure expectations are consistently met.
• Monitor results within the assigned area, identify opportunities, and partner with store management on solutions.
• Train and coach team members on procedures related to the assigned area of responsibility.
• Reinforce expectations for neighbor service, teamwork, productivity, and professionalism.
• Assist with onboarding, training, and development of team members.
• Support opening and closing procedures, cash controls, deposits, and back-office responsibilities.
• Support and follow up on daily stocking and down stocking, truck processing, merchandising, inventory accuracy, price changes, animal care, and overall store readiness.
• Maintain standards for cleanliness, safety, security, and store conditions.
• Communicate performance, staffing, operational, and safety concerns to store management.
• Support additional store priorities as directed by the Assistant Store Team Leader or Store Team Leader.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Job description

Pet Supplies Plus is seeking a Department Manager in North Carolina to lead store operations as Manager on Duty, with ownership of a designated department and accountability for performance. You will coach team members, ensure readiness, and uphold safety and customer service standards.

First-line leadership requires strong communication, organizational skills and the ability to work a flexible schedule. This role emphasizes mentoring staff, inventory integrity, and daily store accountability.