Department Leader & Sales Coach

Cavender's; Grapevine (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Cavender's Department Manager in Grapevine, TX, leads the Store Management Team to supervise associates, meet department and store goals, and uphold Cavender's culture and standards. You will drive personal selling, coach staff, and lead training to deliver Best of the WEST customer service while maintaining a clean, organized, and compliant department.

You will manage daily operations, handle escalations, and work to optimize sales, payroll, and guest experience in a fast-paced retail

Qualifications

• Proven ability to sell products and manage a retail department.
• Ability to manage store shifts effectively.
• Proven ability to drive results and lead a team.
• Read and understand English.
• Able to stay alert and productive during assigned hours.

Responsibilities

• Support Cavender's Culture and drive our Mission, Vision, and Values.
• Be able to perform the tasks of a Cashier, Sales Associate and Key Carrier.
• Maintain active role in personal selling, meeting or exceeding sales per hour goals.
• Act as Manager on Duty as assigned.
• Assist in the day-to-day management of the retail store and the supervision of store associates to deliver Best of the WEST customer service and drive sales.
• Open and close store as directed.
• Address customer complaints.
• Handle returns and exchanges.
• Handle associate assignments and concerns.
• Assist in the effort to increase sales, maintain profit structure, and reduce controllable expenses using key metrics.
• Serve as a product expert and lead the training of store associates, coaching them on sales techniques, product knowledge and company expectations (ADS, UPTs, etc.).
• Help keep the store looking clean and well-presented, both inside and outside by following visual standards, and make sure associates look neat and professional by setting clear expectations with associates.
• Understand and execute all company policies and procedures, ensuring departmental compliance.
• Actively participate in Loss Prevention measures in the store.
• Lead and support team members to deliver Best of the WEST customer service to drive sales, keep the department well-stocked, organized and running smoothly.
• Help track department performance and contribute to achieving store goals for sales, payroll, and customer experience.
• Monitor and correct timecard exceptions and missed punches for department associates.
• Handle and escape customer issues or personnel matters within the department.
• Contribute to a safe and secure store environment and report any safety/security accidents or incidents to the Store Manager or District Manager promptly.
• Assist store leadership with storewide initiatives.
• Any other duties as assigned.

Skills

Retail department management

Customer service

Sales driven

Staff coaching

Time management

Job description

Cavender's Department Manager in Grapevine, TX, leads the Store Management Team to supervise associates, meet department and store goals, and uphold Cavender's culture and standards. You will drive personal selling, coach staff, and lead training to deliver Best of the WEST customer service while maintaining a clean, organized, and compliant department.

You will manage daily operations, handle escalations, and work to optimize sales, payroll, and guest experience in a fast-paced retail