Store Department Manager & Sales Coach

Cavender's; Lexington (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Department Manager at Cavender’s is part of the Store Management Team, focusing on coaching, sales leadership and adherence to company standards. They supervise associates, promote Cavender’s Culture, and work to meet department and store goals while ensuring a safe and organized shopping environment.

Responsibilities include training, handling customer issues, approving returns, and driving Best of the WEST service through product knowledge, visual standards, and performance tracking.

Qualifications

• Retail department sales and team supervision experience.
• Ability to drive results and develop talent.
• Strong customer service and sound judgment.
• Ability to read English and stay alert during shifts.

Responsibilities

• Assist in day-to-day management of the store and supervise associates to deliver Best of the WEST customer service.
• Open and close store as directed.
• Address customer complaints and handle returns and exchanges.
• Lead training and coaching on sales techniques and product knowledge.
• Maintain store cleanliness and presentation and ensure policies are followed.
• Monitor department performance and contribute to store goals.

Skills

Sales ability

Shift management

Results oriented

Talent development

Customer service

Decision making

English reading

English comprehension

Attention to detail

Job description

The Department Manager at Cavender’s is part of the Store Management Team, focusing on coaching, sales leadership and adherence to company standards. They supervise associates, promote Cavender’s Culture, and work to meet department and store goals while ensuring a safe and organized shopping environment.

Responsibilities include training, handling customer issues, approving returns, and driving Best of the WEST service through product knowledge, visual standards, and performance tracking.